Job ref no.: CT3120081-01#1608

Events Executive/ Senior Events Executive

Carlson Wagonlit Travel

Events Executive/ Senior Events Executive

- (190000ER)
Responsible for assisting and supporting the delivery of M&E programs.


Main responsibilities & duties

    Coordinates end to end small programs (see below) with supervision
    Assistance role in larger programs
    Assist with program re-costs and pro-formas
    As directed, be a point of contact for support areas (e.g. Customer service, registration solutions, data management, client communications)
    Escalate potential issues to assigned Meetings & Events Planner or Supervisor/Manager
    Coordinates small programs or be responsible for delivery of al a carte services under the direct supervision of a Meetings and Event Planner or Supervisor/Manager.
    Such duties may include (but are not limited to):
  • Meeting/Event Planning Process
    • determine purpose of the meeting; prepare a project plan; prepare specifications; obtain historical information related to program
  • Facilities and Services
    • determine appropriate geographical location; determine venue; identify services required; coordinate security procedures; plan, order and oversee technology requirements; conduct a pre-meeting briefing with suppliers and facility providers; plan/create agendas for site inspections
  • Financial and Contract Management
    • identify ancillary revenue sources and/or cost savings opportunities; develop budget for meeting; may be required to negotiate contracts; ensure completion of payment and/or billing process; manage to budget
  • Logistics
    • establish invitation/registration procedures; assess risk management to determine insurance and operations needs; determine exhibitor booth assignments/setup process; secure transportation arrangements; communicate travel arrangements; determine setup for function rooms including AV; coordinate shipping of materials

    Assist with other program tasks that may include: Customer Service team brief, creating brief notes, following up with vendors, researching activities, menu planning, theme parties, breakout function space management, drafting purchase order, updating program grids, research merchandise (room gifts), creating on site shipping inventory, VIP grid, proofing, assemble trip kits
    Time tracks as requested by management
    Complies with M & E technology usage as required (Cvent)
    Increase M&E Industry knowledge by attending internal training, external events supplier presentations, and team meetings.
    Proactively escalate potential client or program issues for timely resolution.
    Identify upselling opportunities and inform Supervisor
    Identify scope creep and inform Supervisor
    Meeting measurable performance targets (see below)
  • Other duties as required/requested
Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Priority Setting: Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Organizing: Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.

Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goal; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.

Written Communications: Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge-like internet technology; does well in technical courses and seminars

Primary Location
HK-HK-Hong Kong
Work from home
Employment type
Job Family
Meetings & Events
Yes, 25 % of the Time
Day Job
Customer_Meetings & Events
Job Posting

Feb 1, 2019



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