Executive - Customer Service

Responsibilities:

• Provide consistent, high quality after sales service to customers in Hong Kong and South China Region;
• Respond to phone, email enquiries and requests from customers, internal parties and overseas offices efficiently;
• Handle day-to-day customer enquiry and offer solutions to customers;
• Coordinate with internal departments to achieve customer satisfaction through effective communication and efficient process execution;
• Partner with front line sales for customer retention management in order to build sustainable relationship and trust with customer accounts.

Requirements:

• Higher Diploma holder in Shipping, Logistics Management or equivalent disciplines;
• 2 year working experience in shipping industry is preferred;
• Customer-oriented, proactive and energetic;
• Good Interpersonal Skills and a good team player;
• Able to work under pressure and attentive to details;
• Proficient PC skills including MS Office (Excel/Word/PowerPoint);
• Good command of spoken and written English.  Proficiency in Putonghua is an advantage;
• Candidate with More experience will be considered as Senior Executive.

When working with us you can expect:

• Stable employment in a dynamic, international organisation that is one of the leaders in the market;
• Wide benefit package including medical insurance for you and your family members, life insurance, annual leave, paid sick leave and others;
• Great work atmosphere, interactive, encouraging, friendly and supportive team and culture, and have chance to join Corporate Social Responsibility activities;
• Spacious, relaxing and comfortable office in Two Harbour Square, Kwun Tong with fantastic sea view. 

If you believe your skills and competencies could add value to Ocean Network Express, please send your application letter with detailed resume and expected salary by clicking "Apply Now".