Posted on 2022-05-13
DHL EXPRESS (HONG KONG) LIMITED

Executive, ESS Helpdesk (6-month contract)

DHL EXPRESS (HONG KONG) LIMITED

Working Location: Ngau Tau Kok
 
Responsibilities:
 
Reporting to the Electronic Shipping Solutions Support Lead, you will be responsible for all aspects of customer call in relation to the use of DHL’s Electronic Shipping Solutions (ESS) tools.
  • To handle customers’ inquiries and requests via telephone and other channels in a tactful and timely manner
  • To help customers through initial ESS application registration and user trainings
  • To assist customers in addressing and trouble shooting all queries and concerns in using DHL’s ESS tools, onsite visit may be required.
  • To assist the ESS Support Lead to achieve the key ESS KPIs such as the Grade Of Service (GOS) target annually.
  • To work closely with departments such as Sales, Customer Service and Operations for promoting new versions/features of ESS tools, and to upsell value added services to customers for gaining more business.
Requirements:
  • Diploma or above in Computer Science/Information Technology or related disciplines
  • Minimum 2 years work experience in IT Customer Support, Customer Hotline Support or Sales
  • Initiative, analytical, result and customer oriented
  • Strong hands-on computer skills especially in MS Windows O/S, MS Word, Excel, PowerPoint and web base tools
  • Basic knowledge in networking & database management
  • Good communication, interpersonal, presentation and negotiation skills
  • Selling, Reporting or Project Management skills a plus
  • Good command of both spoken and written in English & Chinese, proficiency in Mandarin is an advantage
  • The job holder will be employed under a recruitment agency
Application:
 
Click Apply Now
also indicating your current and expected salary, and availability.  For more job opportunities, please visit our website at https://www.dpdhl.jobs/

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