Posted on 2021-10-12

Executive or Analyst, Customer Service & Centralized Payment, Operations & Services

Malayan Banking Berhad ('Maybank')

Requirements:                        

  • Diploma holder or above in Business Administration or related discipline
  • At least 3-5 years’ banking experience in the area of account opening, counter services and other back office process, or retailing banking services
  • For more experience candidates with supervisory experience, can consider for Assistant Manager level. 
  • Good knowledge of regulatory requirements relating to banking industry
  • Self-disciplined, willing to learn, well-organized and able to work independently
  • For Assistant Manager, has ability to teach and mentor, be a role model to team members, well-organized, and able to work independently and under pressure
  • Proficient in written English and Chinese. Fluent spoken English, Cantonese, and Mandarin
  • Proficiency in MS Office and preferably in Presentation, Data mining and management

Responsibilities:   

  • Supervising / Dealing with customers in teller counter services including cash and cheque processing
  • Supervising / Processing of customer Fixed Deposits instructions, voucher posting and fund transfer etc.
  • Support customer service in verifying customer application/documents, update profile and account status, etc.
  • Respond to customers’ enquires (internal & external)
  • Be responsible for preparing daily MIS and monthly KPI
  • Be responsible for daily reconciliation of Nostro account and suspense account
  • Support and assist head of department to achieve more effective and cost-beneficial customer service
  • Assist the department to handle ad hoc projects/tasks  

    Please send us your resume (in Word Document) including both current and expected salary.

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More job information
Salary
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 4 years
Career Level
  • Middle management level
Education
  • Degree
Benefits
  • 5-day week
  • Dental plan
  • Insurance plan
  • Medical plan
  • Paid overtime