Job ref no.: CT3123192-01#1723

Executive - Sales Training

Ocean Network Express (East Asia) Limited

Benefits
  • 5-day week
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • Shuttle bus
  • K + 1 more

Summary:

This position is under Global Sales Management Training Team which is dedicated to provide skills set training and training materials to Global Sales and Local Sales to facilitate their day to day sales activities. This role will focus on updating Standard Operating Procedure (SOP) so that customers in different regions & locations would be taken care by Sales in a consistent way, enhancing customer satisfaction. It also focuses on creating digital training materials through a Digital Adoption Platform (DAP) so that Sales will be provided a user friendly learning environment to remove negative effects of using complex and unfamiliar softwares.

 

Responsibilities:

  • Responsible to create, maintain and update Standard Operating Procedure (SOP) documents and Customer Relationship Management (CRM) Portal for Global Sales Management Functions;
  • Liaise with Regional Sales and Customer Service Teams to identify and validate requirements regarding to SOP;
  • Take lead in creating training materials in Dynamics 365 CRM directly or through a  Digital Adoption Platform (DAP);
  • Work closely with CRM Business Analyst to assist in User Acceptance Testing and User Story analysis to ensure update is reflected in the Training Materials;
  • Perform ad hoc duties as required by supervisor.

 

Requirements:

  • Bachelor Degree inBusiness Administration, Shipping / Logistics Management or equivalent disciplines is preferable;
  • 3 years of relevant work experience in Shipping industry is preferable;
  • Knowledge in CRM tools or Digital Adoption Platform (DAP) is an advantage;
  • Good communication, coordination and problem-solving skills;
  • Proficient PC skills including MS Excel, Word and PowerPoint;
  • Good command of spoken and written English and Cantonese. Proficiency in Mandarin is an advantage;
  • Candidate with more experience will be considered as Senior Executive.

 

 When working with us you can expect:

  • Stable employment in a dynamic, international organisation that is one of the leaders in the market;
  • Wide benefit package including medical insurance for you and your family members, life insurance, annual leave, paid sick leave and others;
  • Great work atmosphere, interactive, encouraging, friendly and supportive team and culture, and have chance to join Corporate Social Responsibility activities;
  • Spacious, relaxing and comfortable office in Two Harbour Square, Kwun Tong with fantastic sea view. 

 

If you believe your skills and competencies could be of an advantage for Ocean Network Express, please send your application letter with detailed resume and expected salary by clicking Apply Now.

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More job information
Job ref no. CT3123192-01#1723
Salary
  • N/A
Job Function
Industry
Location
  • Kwun Tong
Employment Term
  • Permanent
  • Full-time
Experience
  • 3 years - 8 years
Career Level
  • Middle management level
Education
  • Degree