Job ref no.: 14197_1527842708

Facilities Coordinator


The position has matrix reporting to the CBRE Hong Kong and Global CBRE-Client Global Account through the Facilities Manager (FM). This person is responsible for the oversight and coordination of soft and hard services.


  • Perform services in a manner consistent with owner's mission, culture, corporate real estate standards, benchmarks and strategic facility plans
  • Identify opportunities & implement initiatives to improve quality, customer service and cost savings.
  • Establish detailed procedures for the oversight of work relationships, building maintenance, Health programs and customer hospitality.
  • Represent CBRE as part of the business that supplies FM services
  • Greets and announces clients, applicants and visitors. Follows security procedures for recording guests, suppliers and other visitors. Arranges escorts as needed
  • Ensure good presentation and aesthetics of front of house, reception counter and guests hospitality
  • Accept and coordinate service requests
  • Receive and coordinate calls via phone, e-mail or any correspondences in regular office hours.
  • Establish effective routines, procedure and ready resources to accept and manage customer service requests
  • Maintains neat appearance reception area, conference rooms, café and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed
  • Monitor dispatch and track work orders within agreed completion rate
  • Communicate with Security and IT groups to ensure proper response and actions on all emergency alarms and critical information flow
  • Manage all room booking services and support for conferencing services
  • Coordinate readiness of meeting rooms, pantry and other shared facilities
  • Perform reception administrative duties as directed by FM
  • Meet compliance with owner, CBRE procurement guidelines and applicable legal regulations
  • Ensure legitimacy and audit-readiness of all material relating to sourcing & procurement processes
  • Provide liaison and coordination with vendors

More job information
Job ref no. 14197_1527842708 (CT3112443-01#0281)
Job Function
  • Western District
Employment Term
  • Permanent
  • Full-time
  • 3 years - 15 years
Career Level
  • Non-management level
  • Diploma or equivalent