Posted on 2022-09-22
Rosewood Hong Kong

F&B Reservations Agent

Rosewood Hong Kong

Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering Rosewood Associates to create indelible memories for themselves, for one other and for our guests.

The vertical estate on the majestic harbour, Rosewood Hong Kong is seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us. Apply Now. #RWHKGRocks

Essential Duties and Responsibilities

  • Responsible for taking telephone reservations and answering written inquiries for our restaurants

  • Maintain an accurate and logical filing system for correspondence, relating to bookings and enquiries

  • Handle reservations requests according to established procedures

  • Measure and analyze booking trends, pickup, no show and source of business for restaurants

  • Assist F&B Reservations Manager in ensuring all correspondences for reservations are replied promptly, correctly and professionally


  • Minimum 1 years’ relevant working experience in similar positon or in similar capacity

  • Have a Telephone Operator experience is a plus

  • Form 5 or Higher Diploma in Hospitality or Tourism management is an advantage

  • Excellent telephone manner and good communications skills

  • Proficiency in English, Putonghua and Cantonese is essential

Is a “brand ambassador" at all times and ensures brand integrity and clarity and company’s culture is always maintained.

Rosewood Hong Kong is an Equal Opportunities Employer. All applications and enquiries will be handled in the strictest confidence and personal data collected will be used for recruitment purposes only. Successful applicants will be contacted within six weeks and applicant contact details will be held for 12 months, from the date of application.


More job information
  • 5-day week
  • Birthday leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Free duty meal
  • Insurance plan
  • Medical plan
Job Function
  • Tsimshatsui
Employment Term
  • Full-time
  • 2 years - 4 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree