Job ref no.: CT3114386-01#8664

Field Application Instructor (產 品 應 用 執 行 監 督 )- Business Development Department


What's the role?

To support our fast-growing game changing service business, we are now extending our team of expertise to deliver outperforming services to facilitate our business development mission.

Who is Hilti?

If you’re new to our industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and first-rate service. With some 27,000 people in more than 120 countries, we’re a great place for you to show us your worth as you learn, grow and carve-out your career.

What does the role involve?

Customize business solution and account configuration

As a Field Application Instructor, you need to work with the Business Development Manager(s) for business case study to align the customer expectation and optimize an execution plan for service subscribed customers. You will also need to contact customers to consolidate all necessary setup data and process flow before the implementation kickoff in a dedicated time frame.

Facilitate Implementation

Also, you will direct the ON!Track implementation and supervise 3rd party service workforce to execute tagging task subject to customers’ needs at different assigned working locations such as outdoor construction jobsites, warehouse, office … etc; conduct end-user software/hardware trainings on both Wed-portal and mobile apps platforms and review and optimize on-going implementation / tagging process.

Business Caring

You are also responsible for conducting periodic care visits for subscribed customers to ensure positive usage experience.and cooperating with trade salesforce and marketing team to engage ON!Track customers with good experience practice and enhance account development with further business potentials.

We have more than 200,000 interactions with our customers every day. It’s how we get to know their businesses, understand their needs and develop the precise products and services that will help them.

What do we offer?

We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start. In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting opportunities to move around the business.

Why should you apply?

We have an excellent mix of people. So, if you’ve never worked in engineering or supplier, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.

What you need is:

  • Diploma or above with min 1-year customer facing experience in providing solutions and services, could be in areas of customer service, system solution service, after sales service, or frontline sales.
  • Willing to supervise others to drive for changes and executions. Possess people coaching experience or skills will be an advantage.
  • Detailed-oriented with process mind thinking and problem-solving skills.
  • Result-oriented and able to meet deadlines. Able to work independently and self-driven.
  • Creative and patience, positive thinking and with a can-do attitude.
  • Good teamwork attitude and effective collaboration with others.
  • Good interpersonal skills and communication skills, open for feedback and suggestions.
  • Proficient in Microsoft Office applications including Excel and PowerPoint. A tech-savvy personality is highly appreciated.
  • Applicant with high ambition and potential to excel and develop a long term career at Hilti.
  • Stationed in Hong Kong, business travels to Macau on request will be required.
  • Fluent in spoken & written Cantonese, Mandarin and English.
  • Willing to work outdoor environment including construction sites and warehouse.

If we’re impressed with your CV, we’ll invite you for an interview, introduce you to the team and pay for your travel to get there.

Do you have any questions? Please, contact HR Team by sending the email to [our mailbox through CTgoodjobs Apply Now ]

Tempted to apply or find out more? click Apply Now

“I love the fact that my job isn’t just technical. It involves planning and dealing with people too. The culture is brilliant. It’s challenging, yes, but it’s friendly and welcoming too. It’s all about teamwork, and your ideas are really taken on board."

  • Andreas, Head of Corporate Research and Technology

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More job information
Job ref no. CT3114386-01#8664
  • N/A
Job Function
  • 1 year - 6 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree