Job ref no.: CT3115413-01#8899

Field Application Scientist

BGI-Hongkong Co., Limited

Benefits
  • 5-day week
  • 13-month pay
  • Dental plan
  • Insurance plan
  • Medical plan
  • Shuttle bus

Report to: Regional Service and Support Manager

 

Job Scope:

Provide applications support (consultation, troubleshooting, customer training) to MGI's customers in assigned territory and collaborate across sales/marketing teams to develop, implement and manage business strategy.

 

Responsibilities:

Coordinate and conduct customer training for MGI products and assays.

Troubleshoot issues related to experimental design, data processing, software operation, sample preparation and chemical reaction. Perform preliminary on-site failure analysis to identify root cause and feedback to corresponding company department or personnel.

Develop and maintain positive relationships with customers

Support sales efforts through technical presentations, customer management or organizing seminar.

Act as a key contributor of customer feedback to marketing and product development teams

Proactively share experience, knowledge and skills to peers and help to build an organization with strong professionalism. Coach and mentor new hires as needed.

 

Education/Experience:

Master degree or above in Genetics, Molecular Biology or Bioinformatics or related subject. NGS academic background or work experience preferred. Undergraduate with outstanding knowledge and skills is welcomed as well.

Willingness to travel mainly within the appointed region. For training or occasional special calls, international traveling including China is required.

Prior field experience supporting customers in a highly technical field preferred.

Outstanding problem solving and interpersonal skills

Demonstrated English written and verbal communication and training/presentation skills

Excellent learning ability. Experience working in an international company and biomedical instrumentation or technology preferred.

Interested parties please apply with full resume including current and expected salary by clicking Apply Now.

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More job information
Job ref no. CT3115413-01#8899
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
    N/A
Career Level
  • Non-management level
Education
  • Master's degree
Require to Travel
  • Travel occasionally