Report to: Regional Service and Support Manager
Provide applications support (consultation, troubleshooting, customer training) to MGI's customers in assigned territory and collaborate across sales/marketing teams to develop, implement and manage business strategy.
l Coordinate and conduct customer training for MGI products and assays.
l Troubleshoot issues related to experimental design, data processing, software operation, sample preparation and chemical reaction. Perform preliminary on-site failure analysis to identify root cause and feedback to corresponding company department or personnel.
l Develop and maintain positive relationships with customers
l Support sales efforts through technical presentations, customer management or organizing seminar.
l Act as a key contributor of customer feedback to marketing and product development teams
l Proactively share experience, knowledge and skills to peers and help to build an organization with strong professionalism. Coach and mentor new hires as needed.
l Master degree or above in Genetics, Molecular Biology or Bioinformatics or related subject. NGS academic background or work experience preferred. Undergraduate with outstanding knowledge and skills is welcomed as well.
l Willingness to travel mainly within the appointed region. For training or occasional special calls, international traveling including China is required.
l Prior field experience supporting customers in a highly technical field preferred.
l Outstanding problem solving and interpersonal skills
l Demonstrated English written and verbal communication and training/presentation skills
l Excellent learning ability. Experience working in an international company and biomedical instrumentation or technology preferred.
Interested parties please apply with full resume including current and expected salary by clicking Apply Now.
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|Job ref no.||CT3115413-01#8899|
|Require to Travel||
BGI Genomics Co., Ltd. is a listed company which provides next generation sequencing (NGS) services and a portfolio of genetic tests for medical institutions, research institutions, and other public and private partners. It offers DNA, RNA, and customized sequencing services in research areas, such as agriculture and food science, cancer research, metagenomics, reproductive health, biomarker discovery, and drug discovery. BGI Tech Solution (Hong Kong) is a local subsidiary of BGI Genomics. It focuses on collaboration projects and services with research institutes, government authorities, hospitals and clinics. We are continually expanding our services and developing our international research collaboration capacity in genomic and clinical projects. We are looking for the following position urgently. Interested parties please send an application letter and CV to us and we will contact you to arrange interview at the soonest available time.