Job ref no.: CT3117036-01#6693

Field Application Scientist

BGI-Hongkong Co., Limited

  • 5-day week
  • 13-month pay
  • Dental plan
  • Insurance plan
  • Medical plan
  • Shuttle bus

Report to: Regional Service and Support Manager

Job Scope:

Provide applications support (consultation, troubleshooting, customer training) to MGI's customers in assigned territory and collaborate across sales/marketing teams to develop, implement and manage business strategy.


  • Coordinate and conduct customer training for MGI products and assays.
  • Troubleshoot issues related to experimental design, data processing, software operation, sample preparation and chemical reaction. Perform preliminary on-site failure analysis to identify root cause and feedback to corresponding company department or personnel.
  • Develop and maintain positive relationships with customers
  • Support sales efforts through technical presentations, customer management or organizing seminar.
  • Act as a key contributor of customer feedback to marketing and product development teams
  • Proactively share experience, knowledge and skills to peers and help to build an organization with strong professionalism. Coach and mentor new hires as needed. 


  • Master degree or above in Genetics, Molecular Biology or Bioinformatics or related subject. NGS academic background or work experience preferred. Undergraduate with outstanding knowledge and skills is welcomed as well.
  • Willingness to travel mainly within the appointed region. For training or occasional special calls, international traveling including China is required.
  • Prior field experience supporting customers in a highly technical field preferred.
  • Outstanding problem solving and interpersonal skills
  • Demonstrated English written and verbal communication and training/presentation skills
  • Excellent learning ability. Experience working in an international company and biomedical instrumentation or technology preferred.

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More job information
Job ref no. CT3117036-01#6693
  • N/A
Job Function
  • Tai Po
Employment Term
  • Full-time
  • 0 year
Career Level
  • Entry level
  • Master's degree