Posted on 2022-09-08

Field Service Engineer / Technician - Aesthetic Medical Device

Venus Concept (HK) Ltd

What you will do:

  • Conduct advanced installation, troubleshooting to repair, test and qualify instruments located at assigned territory sites
  • Provide professional and timely coverage to customers within 24 hours of notification
  • Schedule and manage installation & preventive maintenance (PM) activities as well as conduct unscheduled visits to instrument sites
  • Determine correct inventory levels of spare parts with supply lines
  • Document repair / resolution of customer calls in CRM system and escalate issues to management as needed
  • Work with clinical team to resolve quality issues and advise of issues and developments
  • Keep management advised of issues and developments
  • Ensure instrumentation is in compliance with regulatory requirements and quality control standards
  • Work with headquarter for systems upgrade, research and testing
  • Attend overseas technical training & meeting   

What you will need:

  • Bachelor’s degree or equivalent experience
  • 3+ years related experience with 2+ years field experience and/or direct customer in aesthetic and medical equipment
  • Strong interpersonal skills and strong customer service skills
  • Understanding of proper use and operation of electronic testing equipment
  • Knowledge of inventory and procurement systems
  • Ability to interface with internal and/or external customers
  • Solid computer skills
  • Accurate time management skills
  • Fluent in Cantonese & English, Mandarin is a plus
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More job information
  • 5-day week
  • Discretionary bonus
Job Function
  • Kwun Tong
Employment Term
  • Full-time
  • 3 years
Career Level
  • Middle management level
  • Diploma or equivalent
  • Asso. Deg or High Dip