Report to: Regional Service and Support Manager
Provide installation, basic operational training and repair services within an assigned area to assure continuity of customer operations and high levels of customer satisfaction.
l Field Service Engineer focused on MGI NGS sequencing instrumentation as well as its affiliated equipment and assays.
l Execute on-site installations, instrument validation, maintenance and general customer training.
l Troubleshoot issues related to customer sequencing run, data processing, software and instruments. Perform preliminary on-site failure analysis to identify root cause and feedback to corresponding company department or personnel.
l Identify customer requests or complaint, escalate issues if necessary to solve critical tasks in the fastest way possible.
l Proactively share experience, knowledge and skills to peers and help to build an organization with strong professionalism. Coach and mentor new hires as needed.
l Developing and maintaining positive relationships with customers in assigned territory.
l Providing strategic and competitive customer feedback to marketing and product teams. Assist sales efforts through technical presentations and demonstrations If needed.
l Professional background in Electronics/Biochemistry/Engineering or related subjects.
l 3+ years prior work experience in servicing biomedical equipment, preferred molecular biological or equivalent instrumentation with high complexity.
l Prior knowledge and experience on Genetics, Molecular Biology or Bioinformatics preferred
l Prior experience with IVD or equivalent regulations is preferred
l Outstanding problem solving and interpersonal skills
l PC and networking skills
l Willingness to travel mainly within the appointed region frequently. For training or occasional special calls, international traveling including China is required.
l Good English skills, both verbal and written
Interested parties please apply with full resume including current and expected salary by clicking Apply Now.
All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.
|Job ref no.||CT3115413-01#8902|
BGI Genomics Co., Ltd. is a listed company which provides next generation sequencing (NGS) services and a portfolio of genetic tests for medical institutions, research institutions, and other public and private partners. It offers DNA, RNA, and customized sequencing services in research areas, such as agriculture and food science, cancer research, metagenomics, reproductive health, biomarker discovery, and drug discovery. BGI Tech Solution (Hong Kong) is a local subsidiary of BGI Genomics. It focuses on collaboration projects and services with research institutes, government authorities, hospitals and clinics. We are continually expanding our services and developing our international research collaboration capacity in genomic and clinical projects. We are looking for the following position urgently. Interested parties please send an application letter and CV to us and we will contact you to arrange interview at the soonest available time.