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Posted on 2022-01-13
Rosewood Hong Kong

Front Desk Associate - Residences

Rosewood Hong Kong

Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering Rosewood Associates to create indelible memories for themselves, for one other and for our guests.

The vertical estate on the majestic harbour, Rosewood Hong Kong is seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us. Apply Now. #RWHKGRocks

Essential duties and responsibilities

  • Provide our guests with unparalleled hospitality, from an effortless arrival and departure experience in a gracious and polite manner
  • Host and welcome all guests in a natural and spontaneous manner to make our guests feel welcome whilst they spend their time with us
  • Prepare all the arrival arrangement and process check-in for Residences Guests
  • Update the guest preference, feedback and comments on to the guest profile section
  • Coordinate with all concerned departments to fulfill guest needs and requests
  • Provide concierge service to guest during the stay
  • Food & Beverage support to the Residences lounge

Requirements

  • Minimum 1-2 years of relevant working experience in a sizeable luxury hotel in similar capacity or in Food & Beverage service
  • Knowledge of Opera system will be an advantage
  • Commit and passionate in delivering personalized guest service, anticipatory with a keen eye for detail
  • High standards of professional manner with exceptional communication skills
  • Excellent command of spoken English, Cantonese and Mandarin is a must.
  • Fresh graduates with related education background are also considered 

Is a “brand ambassador" at all times and ensures brand integrity and clarity and company’s culture is always maintained

Excellent remuneration and benefits packages are offered. Please submit your application here [via CTgoodjobs Apply Now ].

Rosewood Hong Kong is an Equal Opportunities Employer. All applications and enquiries will be handled in the strictest confidence and personal data collected will be used for recruitment purposes only. Successful applicants will be contacted within six weeks and applicant contact details will be held for 12 months, from the date of application.

More job information
Salary
Benefits
  • 5-day week
  • Birthday leave
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Meal allowance
  • Medical plan
Job Function
Location
  • Tsimshatsui
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 2 years
Career Level
  • Entry level
Education
  • N/A