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Posted on 2021-12-22
Courtyard by Marriott Hong Kong

Front Office Supervisor (5-day work)

Courtyard by Marriott Hong Kong

Live Fully at Marriott International – #1 Leader in Hospitality

At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.

Courtyard by Marriott Hong Kong, located at 167 Connaught Road West, Hong Kong is hiring an Assistant / Front Office Supervisor.

Responsibilities include:

  • Assist to manage the daily operation of the Front Office Department and maintain the high standard of services
  • Resolve guest complaints and follow up on guest requests promptly according to the established standards
  • Ensure complete guest satisfaction in room assignment 
  • Act as shift-in-charge to handle emergency situations in a professional manner
  • Act as Manager-on-duty during the absence of the management team to ensure smooth and orderly operation of the Hotel
  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
  • Handle other duty as assigned by management

Requirements include:

  • Proficient in written and spoken English & fluent in Mandarin speaking
  • Minimum of 1-2 years supervisory experience in Front Office operation
  • Good problem-solving, interpersonal, leadership and coaching skills
  • Able to work under pressure and multi-tasks
  • Candidates with less experience will be considered as Assistant Front Office Supervisor

Apply Now or send your resume (stating your expected salary and earliest reporting date) to the Human Resources Department.

E-mail: cy.hkgcy.career@courtyard.com
Address: 167 Connaught Road West, Hong Kong
Tel: 3717 - 8898
Fax: 3717 - 8897

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DiversityInc. and Great Places to Work Institute, among others.

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Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.

More job information
Salary
Benefits
  • 5-day week
  • Discretionary bonus
  • Education subsidies
  • Free duty meal
  • Marriage leave
  • Medical plan
Job Function
Location
  • Sai Ying Pun
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 3 years - 10 years
Career Level
  • Middle management level
Education
  • Asso. Deg or High Dip