Job ref no.: CT3125108-01#0015
Mandarin Oriental, Hong Kong

Front Office Supervisor / Guest Services Officer (Japanese Speaking) 前堂督導/前堂接待主任(日語)

Mandarin Oriental, Hong Kong

  • 5-day week
  • Birthday leave
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Free duty meal
  • Marriage leave
  • Medical plan
  • … + 4 more


  • Provide check-in and check-out services for guests in a professional manner
  • Provide guests with a quality room orientation
  • Perform professional lobby patrol duties 
  • Provide quality service, with colleagues, to all guests by responding to their requests promptly, efficiently, and courteously at all time
  • Maintain accuracy of guest database input for the use of the hotel group
  • Ensure Room assignment is in line with guest requests
  • Facilitate smooth departmental operations such as Trace Report and Hot SOS follow up
  • Encourage colleagues and supervise different programs: Up selling, Data Collection, Guest Preference


  • University graduate with Hotel Management degree 
  • Excellent communication skills with fluent spoken in English and Chinese, proficient in Japanese is mandatory
  • Related working experience in hotel/ guest services
  • Mandarin and other foreign language literacy is a plus 
  • Excellent organisational and communication skills 
  • Ability to multi-task and work as a team 
  • Basic computer and typing skills 
  • Dynamic and energetic

For application, please quote the above job reference number and submit online application at our company career website: Please contact us at should you have any enquiries.

To explore more opportunities and stay connected, please visit our career website at

Mandarin Oriental Hotel Group is an equal opportunity employer. Personal data collected will be treated in strict confidence and be used exclusively for recruitment purpose. Applicants who are not contacted for an interview within six weeks may consider their applications unsuccessful at this time.

More job information
Job ref no. CT3125108-01#0015
Job Function
  • Central
Employment Term
  • Permanent
  • Full-time
  • 3 years - 5 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree