Front Office Supervisor

The Service Leader – Front Office is responsible for rooms’ inventory and ensuring that guests’ requests and preferences are met and works on a partnership with the Rooms Controller / Order Taker to ensure smooth running of rooms’ preparation.

He/She also supervises the Front Desk, provides guest services and check‐in and check‐out of guests.

Key Responsibilities

• Builds relationship with guests to delight and gain loyalty.
• Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures.
• Notes, collects and actions on any guests’ preferences. 
• Prepares groups arrivals and departures. 
• Performs check‐ins and check‐outs efficiently. 
• Performs cashiering functions efficiently. 
• Handles all guests’ requests or enquires promptly and efficiently. 

Experiences and skills required

• Certificate in examination of education or related discipline
• >1 year supervisory experience in Front Office
• Good communication and interpersonal skill
• Good command of spoken English and Cantonese 

Interested applicants, please click here to apply.