Job ref no.: 80832 (CT3116931-01#0055)
Kerry Hotel Hong Kong

Front Office Supervisor

Kerry Hotel Hong Kong

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Meal allowance
  • Medical plan

The Service Leader – Front Office is responsible for rooms’ inventory and ensuring that guests’ requests and preferences are met and works on a partnership with the Rooms Controller / Order Taker to ensure smooth running of rooms’ preparation.

He/She also supervises the Front Desk, provides guest services and check‐in and check‐out of guests.

Key Responsibilities

  • Builds relationship with guests to delight and gain loyalty.
  • Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures.
  • Notes, collects and actions on any guests’ preferences. 
  • Prepares groups arrivals and departures. 
  • Performs check‐ins and check‐outs efficiently. 
  • Performs cashiering functions efficiently. 
  • Handles all guests’ requests or enquires promptly and efficiently. 

Experiences and skills required

  • Certificate in examination of education or related discipline
  • >1 year supervisory experience in Front Office
  • Good communication and interpersonal skill
  • Good command of spoken English and Cantonese 

Interested applicants, please click here to apply.


More job information
Job ref no. 80832 (CT3116931-01#0055)
  • N/A
Job Function
  • Hunghom
Employment Term
  • Permanent
  • Full-time
  • 1 year - 6 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
Require to Travel
  • No travel