Job ref no.: CT3113046-01#0007
Holiday Inn Express Hong Kong Kowloon CBD2

Front Office - Team Leader

Holiday Inn Express Hong Kong Kowloon CBD2

  • Dental plan
  • Discretionary bonus
  • Meal allowance
  • Medical plan

Job Description

  • •Responsibilities for the daily operations of Front Office, including but not limited to check in/out logistics, luggage handling, guest enquiries, greeting & servicing hotel guests’ particulars in VIP guests, club members to ensure high quality of hotel services.
  • Handle emergency cases in accordance to hotel policies and procedures, such as ensuring the safety and security of all hotel guests and hotel staffs.  
  • To analyze and response the guest feedback and recommend appropriate enhancement.
  • To work with internal and external parties to ensure high quality of services is delivered.
  • Performs ad-hoc duties assigned by Hotel.


  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated the ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the company.
  • Proficient in the use of Microsoft Office and knowledge of Oasis PMS system is preferred. 
  • Problem solving, reasoning, motivating, organizational and training abilities
  • Strong leadership skills in managing teams.
  • Minimum 5-year experience in Front Office Operation and 2 years in supervisory role or above.
  • Degree or Diploma Holder in Hospitality Management or related disciplines
  • Service oriented with professional customer service skills.
  • Mature, presentable and able to work independently
  • Shift duty is required  
  • As a representative of in charge of the department in the absence of Front Office Manager.

In return, we'll give you a competitive financial, benefits package and hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people.  Most importantly, we'll give you the room to be yourself.

Please send your resume with expected salary to us at 

Come and join us and STAY REAL!

We are equal opportunities employer. Personal data collected will be used for recruitment purpose only.

More job information
Job ref no. CT3113046-01#0007
  • N/A
Job Function
  • Kwun Tong
Employment Term
  • Full-time
  • 2 years - 5 years
Career Level
  • Non-management level
  • Asso. Deg or High Dip
  • Degree