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Job ref no.: CT3113046-01#0007
Holiday Inn Express Hong Kong Kowloon CBD2

Front Office - Team Leader

Holiday Inn Express Hong Kong Kowloon CBD2

Benefits
  • Dental plan
  • Discretionary bonus
  • Meal allowance
  • Medical plan

Job Description

  • •Responsibilities for the daily operations of Front Office, including but not limited to check in/out logistics, luggage handling, guest enquiries, greeting & servicing hotel guests’ particulars in VIP guests, club members to ensure high quality of hotel services.
  • Handle emergency cases in accordance to hotel policies and procedures, such as ensuring the safety and security of all hotel guests and hotel staffs.  
  • To analyze and response the guest feedback and recommend appropriate enhancement.
  • To work with internal and external parties to ensure high quality of services is delivered.
  • Performs ad-hoc duties assigned by Hotel.


Requirement

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated the ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the company.
  • Proficient in the use of Microsoft Office and knowledge of Oasis PMS system is preferred. 
  • Problem solving, reasoning, motivating, organizational and training abilities
  • Strong leadership skills in managing teams.
  • Minimum 5-year experience in Front Office Operation and 2 years in supervisory role or above.
  • Degree or Diploma Holder in Hospitality Management or related disciplines
  • Service oriented with professional customer service skills.
  • Mature, presentable and able to work independently
  • Shift duty is required  
  • As a representative of in charge of the department in the absence of Front Office Manager.

In return, we'll give you a competitive financial, benefits package and hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people.  Most importantly, we'll give you the room to be yourself.

Please send your resume with expected salary to us at hr.hkgkk@ihg.com 

Come and join us and STAY REAL!

We are equal opportunities employer. Personal data collected will be used for recruitment purpose only.

More job information
Job ref no. CT3113046-01#0007
Salary
  • N/A
Job Function
Industry
Location
  • Kwun Tong
Employment Term
  • Full-time
Experience
  • 2 years - 5 years
Career Level
  • Non-management level
Education
  • Asso. Deg or High Dip
  • Degree