Job ref no.: VS - 1809206 (CT3119362-01#4476)

FTS Regional Analyst

T&S Quantum

Scope of Work:

1. Solution Expertise

2. Support Expertise (L3 Support)

    • Provide the follow-up of the maintenance, operations, administration & security of global system Validate packaging requests
    • Prepare the materials for the trainings & guidelines to internal IT community, animate the trainings and write the guidelines for the end-users
    • Participate in Projects as needed
    • Propose improvement ideas in his/her area of responsibility
    • Receive incidents not managed by L1/L2 support (directly from the ticketing system)
    • Analyze and solve them or further investigate them with Engineers/Architects
    • Write the troubleshooting checklist used by the internal IT community
  • Requirement:
    • Minimum of 3 years of experience as an IT System Support / Administrator
    • Solid knowledge of IT Service Management (ITSM) principles and practices
    • Working experience with ITSM/ITIL as IT operator
    • Experience in working in a large international environment is beneficial
    • Fluent in English (both written and spoken) is essential for this role because the person will be part of an international distributed team.

    Technical Scope (Candidates should have solid experience of at least two or more technologies listed below):

    • Microsoft System Center 2012/2016 (SCCM, SCOM, Orchestrator, EndPoint Protection)
    • Microsoft Scripting languages (PowerShell is an absolute must)
    • VMware AirWatch
    • Citrix / XenApp
    • Server : Windows, Hyper-V
    • Client: Windows 7 / 10, MacOS, iOS, Bitlocker, MBAM, GPOs
    • Microsoft SQL Server administration (optional)

    Professional certifications:

    • Microsoft (MCSE/MCSA)
    • Citrix (CCA/CCP/CCE – V/N:


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More job information
Job ref no. VS - 1809206 (CT3119362-01#4476)
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 3 years - 8 years
Career Level
  • Non-management level
  • N/A