To acquire Greater Bay Area (GBA) new business under the jobholder’s responsible area and to ensure that high quality services are provided to clients consistently. Whenever opportunity arises, cross sell appropriate banking products to clients. Ensuring everything complies with bank policies such as Code of Conduct, CDD, PDPO and Money Laundering Prevention.
To grow and deepen GBA customer relationships through effective relationship management.
To offer quality sales and service solutions for customer.
Demonstrate high level GBA banking knowledge and understand GBA customer’ s banking needs
Acquire GBA NTB clients through branch network; call program such as provide servicing to clients through north/south bound or SWDV; MGM and internal referrals.
Maximize business opportunities from each customer interaction.
Achieve assigned individual financial, non-financial and customer experience & risk management targets set out in the scorecard by maximizing business prospects and cross-selling opportunities and maintaining close relationship with mapping channels as well as other departments in the Bank.
Exercise necessary risk assessment procedures while handling new account opening such as checking clients’ supporting documents and understanding clients’ financial background.
Deliver high quality of customer service while handling client’s inquiry and request.
Attend team meetings, briefings and training to keep up banking knowledge and skills as such to provide sound solutions to clients and to be able to give constructive ideas about workflow streamlining and improvement.
To comply with all applicable money laundering prevention procedures and, in particular reporting any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.
To comply with all relevant policies and procedures covering regulatory, local and group requirements.
To comply with all relevant risk management requirements stated in policies and procedures covering regulatory, local and group requirements.
To ensure that control procedures outlined in various Branch Operations Manuals or Procedure Manuals are fully implemented and ensure staff compliance with the same.
To comply with the control requirements in the laid down procedures or Manual relevant to the job responsibilities.
For TR’s registration staff, to ensure that compliance with internal and external regulatory requirements are met at all time. To make self be aware of the requirements and check to ensure that working practices are in line with these necessary standards. All issues in doubt have to be reported to direct reports for resolution.
For RI's registration staff, to perform regulated activity such as Unit Trust Account Opening, staff should ensure to provide relevant information, which is in line with necessary working practice standards, in response to clients' inquiries.
Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
To comply with Distribution Network to achieve the outcomes set out in the Bank’s Conduct Principles, Fair Outcomes for Clients, Financial Crime Compliance, The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders Internal Contacts
MD & Head, Distribution Network, Hong Kong
Executive Director & Head of respective Region, Distribution Network
Team Head / Associate Director & Team Head / Director & Team Head, GC Business Development
Staff at Branch e.g. Relationship Managers, SBSM, BSM, CSM, CSA
Other Departments in Retails Banking
Other Relationship Managers - overseas
Existing and prospect clients
Our Ideal Candidate
University degree is preferred
Professional qualification in HKSI paper 1, 7, 8 and IIQE 1, 2, 3,4 is ideal.
Relevant experience in customer service / sales is preferrable. Fresh graduate will be considered.
Role Specific Technical Competencies
Addressing Customer Needs
Bank Account Features and Services
Anti-money Laundering Policies and Procedures
Apply Now to join the Bank for those with big career ambitions.
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