Job ref no.: CT3120180-01#0011
Global Payments Asia-Pacific Ltd

Global Commercial Account Manager, Multinational Commerce

Global Payments Asia-Pacific Ltd

  • 5-day week
  • Dental plan
  • Insurance plan
  • Medical plan

Overall Objective of the Role

Global Payments is a leading provider of technology-enabled payment services to businesses around the world, operating and providing global cross-border and localized solutions in 58 countries across 5 continents. The Multinational Commerce group leads the company’s global ecommerce, omnichannel and multinational efforts including solutions strategy, GTM design and sales execution. The group sells a unified commerce platform to SMB, Enterprise & Multinational clients and operates a center of excellence to drive ecommerce performance across our regional businesses.

Our global account management organization is responsible for all post-close merchant and partner integration, revenue activation, technical and commercial account management and ongoing revenue ownership. The team acts as a trusted advisor & partner to retain, renew and grow our business with them – including expansion into new regions, countries and channels – through cross-selling and solution selling of our payment gateway, fraud management and global merchant acquiring offerings.

The Global Commercial Account Manager (GCAM) role is an integral part of the group that drives revenue retention and growth with our largest and most complex multinational clients through relationship-based engagement and sales leadership. Our GCAMs provide commercial leadership across ecom & f2f channels and across all geographic markets.


  • Develop and execute global commercial account management strategies that drive client retention, product & channel expansion, revenue growth and profitability
  • Become a trusted advisor to our clients, across multiple business domains, by deeply learning their business and aligning our payment solutions to their needs
  • Provide expertise on our global payment solutions, including global merchant acquiring (F2F & Ecom), payment gateway, fraud management and security services and advise on key features and functionality that empower clients to optimize and execute their business strategies
  • Serve as the client’s advocate within Global Payments and lead solution development efforts to meet their evolving needs through collaboration with internal, cross-functional teams including sales engineering, finance, client support, product management and product development
  • Drive ongoing, strategic engagement with our clients and ensure ROI achievement, through periodic business reviews that provide relevant KPIs & analysis, best practices, and process optimization


  • 5+ years of f2f & ecom payments and merchant acquiring experience
  • Strong consultative selling, solution selling, business development and customer relationship management experience within enterprise B2B and B2C client segments
  • Significant experience working with clients who have complex, multinational operations and aggressive growth plans
  • Detailed understanding of enterprise merchant “order to cash" business processes and how payment management services intersect with those processes
  • Significant experience engaging and facilitating dialogue with C-level and senior executives at IR500 & Fortune 500 firms
  • Success working in fast paced environments leveraging modern enterprise sales tools and formal sales methodologies
  • Deep knowledge and understanding of the entire f2f & ecom payments ecosystem
  • Excellent verbal & written communication skills; fluency in English; strong interpersonal skills & industry presence/gravitas
  • Excellent commercial, negotiation, and presentation skills and experience
  • Excellent analytical and problem solving skills
  • Ability to travel up to 30%

Data collected will be treated in strict confidence and used for recruitment purposes only. 

More job information
Job ref no. CT3120180-01#0011
  • N/A
Job Function
  • Kowloon Bay
Employment Term
  • Permanent
  • Full-time
  • 5 years
Career Level
  • Middle management level
  • Degree