Job ref no.: CT3116348-01#1808

Global IT Support/ Operator

Taylor Coulter

Benefits
  • 5-day week
  • Discretionary bonus
  • Medical plan
  • Paid overtime

Our client is a global supplies and services provider. As a result of expansion, they are looking for an Global IT Support/ Operator  :

 

Job Responsibilities:

 

For Global IT Support

  • Provide quality customer service to all of our users through all our channels (On-site, Phone, E-Mail)
  • The primary responsibility is to answer support needs via telephone and email, registering calls to logging system and give initial support to users
  • To perform support according to defined processes and methods
  • Forward, escalate and follow-up calls to central competence groups internally and externally
  • To liaise with vendors for the maintenance of hardware and service for users

For Operator

  • Provide technical support to end users
  • Provide first line problem solving and escalation
  • Provide onsite technical support services
  • Perform hardware support and troubleshooting service
  • Perform software installation, configuration and troubleshooting service
  • Perform system healthiness monitoring and verification
  • Perform daily housekeeping tasks

Job Requirements:

  • Higher Diploma or above  in Computer Science / Engineering
  • 1-5 years support experience in deskside support / Operator
  • Experience on trouble shooting internal application/ systems
  • Strong technical problem-solving
  • Good command in both spoken and written English
  • Candidates with less experience will also be considered

 

To apply for this role, please click the Apply Now below or send your full resume by MS word format.

 

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More job information
Job ref no. CT3116348-01#1808
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 1 year - 5 years
Career Level
  • Entry level
Education
  • Asso. Deg or High Dip