Job ref no.: CT3115703-01#9762

Global Service Delivery Manager


Are you an experienced senior technology manager? Do you know how to direct multiple technical teams across several disciplines to improve core infrastructure? Do you have experience interfacing with customer organization executives? We’re looking for someone like that who can help us to:

  • direct technology service operations teams who support a diverse technology stack
  • continue to execute against operational excellence targets within the End User Infrastructure Operations organization
  • manage contract resource relationships composed of 10+ vendors
  • develop strategic partnerships with other technology and business leaders across UBS to deliver additional customer value
  • manage complex customer requirements for service delivery while ensuring continuity and standardization within the service
  • oversight of 20+ End User Infrastructure Projects
  • interface with C-Level technology leaders to develop, operationalize, and govern technology strategy deliverables

You’ll be working in the End User Services Infrastructure Operations team as the Head of End User Services Platform Support. Platform Support is responsible for infrastructure and desktop support for a technology stack which includes over 30k virtual desktops, 7,000+ servers, and 100k+ physical workstations, as well as various pieces of service-enabling instrumentation. This position requires large enterprise experience with management responsibilities for over 30 people, a strong and diverse technical background, experience managing diverse technology components, and the ability to interface with stakeholders across ranks and functions.

You have:

  • experience leading teams responsible for virtual desktop infrastructure (VDI) or related technologies in a large-scale distributed environment (preferably in the finance industry) with a strong bias towards automated deployment and operations
  • technology experience in multiple infrastructure technologies
  • hands-on and interactive management style
  • ability to multi-task and prioritize based on business requirements
  • strong background in ITIL processes and procedures
  • experience managing vendor relationships and contracts
  • understanding of technology service financial management

You are:

  • analytical and logical
  • an excellent communicator, with strong interpersonal skills, fluent in English
  • result-oriented and assertive
  • strong leader who can drive execution while maintaining strict quality requirements
  • motivated, self-directed and driven
  • methodical, concise and accurate, with strong attention to detail

Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?
Together. That’s how we do things. We offer people around the world a supportive, challenging and diverse working environment. We value your passion and commitment, and reward your performance.

Keen to achieve the work-life agility that you desire? We're open to discussing how this could work for you (and us).

Why UBS? Video
Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients. Challenging others and being challenged in return. Being passionate about what you do. Driving yourself forward, always wanting to do things the right way. Does that sound like you? Then you have the right stuff to join us. 
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Interested parties please click Apply Now to apply the job.

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