Global Service Desk Team Leader- (Global Law Firm, 40k)

Our client is a Global MNC who is looking for Global Service Help Desk team leader to join within the team to perform Tier1 global helpdesk support along with supervising 3 subordinates. Directly report to a regional IT Manager. Attractive remuneration package will be offered to the right candidates.

Client Details

Our client is a Global MNC who is looking for Global Service Help Desk team leader to join within the team to perform Tier1 global helpdesk support along with supervising 3 subordinates. Directly report to a regional IT Manager. Attractive remuneration package will be offered to the right candidates.

Description

• Manage all incoming incidents and service requests in accordance with standard procedures
• Deliver the remote, on-site and over the phone technical support within the agreed service levels, covering desktop, mobile device, communication systems and application software
• Ensures proper documentation, notification, escalation and tracking and follow up of all incidents
• Provide mentoring and coaching to other team members
• Responsible for supporting end user software such as Microsoft/Mac OS, MS Office, Video Conferencing etc.

Profile

• 2+ years experience as a Service Desk Team Leader in a professional services environment
• SDI Certified Helpdesk Analyst and/or relevant experience preferred
• ITIL Foundation certification
• Associates Degree in related field is preferred or equivalent work experience
• Advanced knowledge of BlackBerry/iPhone and latest Android devices
• In depth knowledge of remote access technologies (i.e. Citrix)
• Fluency in written and verbal Cantonese, Mandarin and English

Job Offer

• Permanent Job Opportunity
• Annual Leave
• Discretionary Bonus
• 5 Days Work Week
• Medical Insurance
• Life insurance
• Accident Insurance

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Jeff Keung on +852 3602 2433