Job ref no.: CT3120180-01#0010
Global Payments Asia-Pacific Ltd

Global Technical Account Manager, Multinational Commerce

Global Payments Asia-Pacific Ltd

Benefits
  • 5-day week
  • Insurance plan
  • Medical plan
  • Shuttle bus

Overall Objective of the Role

Global Payments is a leading provider of technology-enabled payment services to businesses around the world, operating and providing global cross-border and localized solutions in 58 countries across 5 continents. The Multinational Commerce group leads the company’s global ecommerce, omnichannel and multinational efforts including solutions strategy, GTM design and sales execution. The group sells a unified commerce platform to SMB, Enterprise & Multinational clients and operates a center of excellence to drive ecommerce performance across our regional businesses.

Our global account management organization is responsible for all post-close merchant and partner integration, revenue activation, technical and commercial account management and ongoing revenue ownership. The team acts as a trusted advisor & partner to retain, renew and grow our business with them – including expansion into new regions, countries and channels – through cross-selling and solution selling of our payment gateway, fraud management and global merchant acquiring offerings.

The Global Technical Account Manager (GTAM) role is an integral part of the group that drives revenue retention and growth with our largest and most complex multinational clients through technical engagement and leadership. Our GTAMs provide technical leadership across ecom & f2f channels and across all geographic markets.

Responsibilities

  • Partner with for solutioning and all technical aspects of a merchant’s ongoing relationship with Global Payments
  • Administer the merchant integration and go-live process, including project managing systems integration between merchant, third parties and Global Payments 
  • Architect and lead day-to-day technical servicing through coordination of resources from our global service centers; act as the primary technical point of contact for merchants and hold ultimate responsibility for all technical matters
  • Provide ongoing technical consultation to optimize merchants’ technical payment infrastructure, including interfaces to GP-owned and third-party payment gateways and core processing platforms; educate merchants on products and services that can enhance their payment management operations
  • Provide technical payment thought leadership to merchants including optimization of approval rates, acceptance expense, shopper-to-buyer conversion, and interchange qualification; monitor merchant processing activity to ensure optimal performance
  • Partner with GCAMs to identify and package actionable insights relative to a merchant’s relationship with Global Payments and share them in regular merchant communications and periodic business reviews
  • Translate scheme mandates, spec changes and the like into customized, actionable project plans; project manage recertification work between merchant, third parties and Global Payments
  • Act as voice of the customer to elevate merchant technical & product needs within Global Payments and to third parties; act as merchants’ chief technical advocate within Global Payments and with third parties
  • Understand the business objectives of key clients and assist the clients in aligning with available technologies
  • Become an expert in all Global Payments payment products and services across ecom & f2f channels and all geographic marketsGlobal Commercial Account Managers (GCAMs) to completely own the post-sale merchant relationship across a portfolio of our highest-value merchants 
  • Collaborate with our Global Sales Engineering function to effect a seamless handoff and assume full responsibility

Requirement

  • 5+ years of ecom & f2f payments and merchant acquiring experience
  • 5+ years’ experience successfully managing and expanding strategic, global enterprise client relationships in the merchant payments industry from a technical perspective
  • Strong customer relationship management experience within enterprise B2B and B2C client segments
  • Significant experience working with clients who have complex, multinational operations and aggressive growth plans
  • Detailed understanding of enterprise merchant “order to cash" business processes and how payment management services intersect with those processes
  • Deep knowledge and understanding of the entire ecom, f2f and alternative payments ecosystem and complete transaction lifecycle across authorization, capture, clearing, settlement, funding, reconciliation, chargeback and representment states
  • Experience working within the software development frameworks (such as Agile or Scrum) typically utilized by large organizations
  • Mastery of technical concepts within the payments domain; experience with the programming languages, web application stacks, hosting platforms, and deployment environments commonly used in the payments domain
  • Success working in fast-paced environments leveraging modern account management tools and methodologies
  • Excellent verbal & written communication skills; fluency in English; strong interpersonal skills & industry presence/gravitas
  • Ability to explain complex technical concepts to audiences at all levels of technical understanding
  • Excellent presentation skills and experience
  • Excellent analytical and problem solving skills
  • Ability to travel up to 30% 

Data collected will be treated in strict confidence and used for recruitment purposes only. 

More job information
Job ref no. CT3120180-01#0010
Salary
  • N/A
Job Function
Industry
Location
  • Kowloon Bay
Employment Term
  • Permanent
  • Full-time
Experience
  • 5 years
Career Level
  • Middle management level
Education
  • Degree