Graduate Trainee, Customer Service (2 years placement)

Our graduate trainees are given the opportunity to learn about the overall Customer Service Operation in virtual bank, giving you a career advantage. You will receive training and be placed on Customer Service team, working in our day-to-day business as well as on special projects.

You will be the representative for livi to answer clients’ queries and provide professional solutions. You will gain experience across various products, functions and discover our market-leading solutions firsthand. This is an ideal way to learn whether a career in virtual Bank meets your needs and aspirations.

Join us as our graduate trainee in Customer Service and start making an impact:

Responsibilities

• Handle customers enquires in relation to account opening and other banking products and services with quality customer service via phone, livechat and emails in a professional manner
• Handle customer’s complaint in accordance with the regulatory requirements and internal policies/procedures
• Manage outbound review check and support tasks of the Operations Department
• Provide high quality service and professional advice to customer
• Create the MIS reports for the team heads and user manual for
• Support the team by creating user manuel, reviewing operation procedures and providing quality insights
• Assist ad-hoc tasks assigned by the team heads from time to time

Requirement

• Diploma holder or above in Banking, Finance or related disciplines
• Customer centric mindset with commitment to deliver quality service
• Good problem-solving capabilities with an enquiring mind
• Good report analytics skill
• Self-motivated and adaptable to a service environment
• Eager to learn with positive attitude
• A good team player with strong interpersonal and communication skills
• Willing to work in shifts
• Good command of both spoken and written English and Chinese, including Putonghua

We offer competitive salary package to the successful candidate. If you are interested in joining this exciting team, please send your full resume including your CURRENT and EXPECTED salary for our consideration.