Group CRM Officer

Responsibilities:

• Coordinate with cross-functional teams on the development and deployment of CRM programs, e.g., member acquisition, engagement, and retention program
• Implement and support O2O Strategies to develop customer communications via omni-channels, including website, mobile App, eDM, SMS
• Work closely with IT Department and vendors to optimize user experience continuously
• Conduct CRM data analysis for identifying target segmentation for marketing initiative, as well as market research to facilitate CRM program planning
• Prepare results and reports for CRM campaigns
• Provide administrative support to team and handle ad-hoc projects as assigned

Requirements:

• Degree in Marketing, Business Administrative or related discipline
• 1 year or above hands-on experience in CRM fields is preferred, less experienced candidate is welcomed as well
• A good team player, independent, proactive, and attention to details
• Result-oriented with good analytical skills and business acumen
• Self-motivated individual with a strong sense of ownership and good interpersonal skills
• Proficiency in spoken and written English and Chinese Language, knowledge in Putonghua is preferable

We offer 5-day work week, on-the-job development program and rewarding career opportunities for ambitious individuals who are looking for challenges. If you aspire to an exciting and rewarding career, send your resume immediately with your present and expected salary to [via CTgoodjobs Apply Now  ]

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