Posted on 2021-12-02
Nina Hotel Tsuen Wan West

Guest Engagement Manager / Duty Manager

Nina Hotel Tsuen Wan West


  • To control the overall daily operations of Front Office and Guest Services.
  • To provide high standard quality of customer service to our guests.
  • To handle guest enquiries and complaints, as well as any emergency issues in a professional manner.
  • Responsible for the managing and supervising all staff in Front Office .
  • Ensure the cross-departmental communication in order to handle both guest and operation issues effectively.
  • Performs any other reasonable duties as required by the Management from time to time.


  • Higher Diploma or above in Hotel Management
  • Preferred with relevant working experiences in hotel industry
  • Good communication and interpersonal skills
  • People & guest service-oriented
  • Proficiency in written and spoken English, Mandarin and Cantonese
  • Familiar with PMS and Microsoft Office (Word and Excel)

The Nina Hospitality group offers not just a job, but a career. 

Any individuals who are committed to service excellence and want to grow in and with the Group, please send full resume to Human Resources Department, Nina Hotel Tsuen Wan West, 8 Yeung Uk Road, Tsuen Wan, N.T. or fax to 2280 2842, or email to [our mailbox through CTgoodjobs Apply Now ]. 

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within the Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.

Nina Hospitality Portfolio 

Nina Hotel Tsuen Wan West
Nina Hotel Island South
Nina Hotel Causeway Bay
Nina Hotel Kowloon East
Lodgewood by Nina Hospitality | Mong Kok
Lodgewood by Nina Hospitality | Wan Chai
Conference Lodge by Nina Hospitality
The Lily by Nina Hospitality

More job information
  • Birthday leave
  • Compassionate leave
  • Discretionary bonus
  • Free duty meal
  • Marriage leave
  • Medical plan
  • Social / Recreation & Sports Facilities
Job Function
  • Tsuen Wan
Employment Term
  • Permanent
  • Full-time
  • 3 years - 5 years
Career Level
  • Middle management level
  • Asso. Deg or High Dip
Require to Travel
  • No travel