Job ref no.: 18013391
American Express

Guest Experience Executive - Centurion Lounge

American Express

  • 5-day week
  • 13-month pay
  • Competitive pay
  • Insurance plan
  • Medical plan

Job Description

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

Be the face of American Express

Our Guest Experience Executive have a passion for delivering extraordinary service to Card Members visiting the American Express Centurion Lounge at the Hong Kong International Airport. Highly skilled and motivated, they act as ambassadors of the brand in a customer facing environment, providing tailor-made travel and concierge or lifestyle products and services.

Delight our Cardmembers with extraordinary experiences

Are you ready for anything? Because everything can happen when people travel. Here’s just some of what you’ll be doing:

  • Helping customers by booking travel, with a key focus in domestic and international air, car and hotel travel arrangements; as well as fulfilling concierge or lifestyle servicing requests
  • Being accountable and taking ownership of the customer’s experience from beginning to end
  • Employing American Express’ Relationship Care® philosophy in meeting customers’ needs and expectations
  • Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer
  • Be ready to work anytime between the lounge hours of operation from 5am – 1am the next day.


Do you have what it takes to build a career here?

  • Minimum 1 year experience in the travel industry
  • Passion and a can do attitude for serving customers with proactive solutions, resulting in high satisfaction with the service they received
  • Ability to remain cool under pressure and effectively multi-task while maintaining professional rapport and positive attitude with customers
  • Have exceptional communication skills
  • Must be resourceful and capable of using the internet effectively to research
  • Adapt to an ever-changing environment and being resilient

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
American Express has been awarded and recognised “Aon Hewitt Best Employer for Women 2017" and “Best Employer Hong Kong" seven consecutive times. Join us and you’ll soon see why.

More job information
Job ref no. 18013391 (CT3117114-01#0023)
  • N/A
Job Function
  • Taikoo Shing
Employment Term
  • Full-time
  • 1 year - 10 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
  • Master's degree