Job ref no.: CT3119685-01#0002
Crowne Plaza Hong Kong Causeway Bay

Guest Experience Manager 客 戶 服 務 經 理

Crowne Plaza Hong Kong Causeway Bay

  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Free duty meal
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Transportation allowance
  • … + 3 more

Job Responsibilities

  • Reports directly to and communicates with the head of Front Office on all pertinent matters affecting guest services and hotel operations
  • Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
  • Responds to guest needs and resolves related problems
  • Handles guest complaints and refer them as necessary, follows up on corrective actions
  • Supervises and directs Guest Experience, Concierge and Fitness Centre
  • Be fully conversant with all hotel emergency procedures
  • Offer assistance at the lobby, front desk and driveway during the peak period

Job Requirements

  • Degree holder in Hospitality Management or related disciplines
  • Minimum 3 years’ relevant supervisory experience in Front Office or Guest Services
  • Proficient in the use of Microsoft Office and Opera PMS
  • Strong problem solving and communication skills 
  • Good command of both spoken and written English and Chinese

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including healthcare support, pension scheme, hotel discounts worldwide and the chance to work with a great team of people. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,000 hotels in over 100 countries around the world.

So why not work somewhere that gives you the freedom to be yourself? Find out more about joining us today by visiting, or email your resume to

We are equal opportunity employer.

All applications will be treated in strict confidence and only be used for recruitment related purpose.

Facebook: @洲際酒店集團工作機會(香港及澳門區)
LinkedIn: @InterContinental Hotels Group
Wechat: @IHG洲際酒店集團菁英會
Weibo: @IHG洲際酒店集團菁英會

More job information
Job ref no. CT3119685-01#0002
  • N/A
Job Function
  • Causeway Bay
Employment Term
  • Permanent
  • Full-time
  • 3 years
Career Level
  • Middle management level
  • Degree