Posted on 2021-10-29
The Fleming

Guest Experience Manager

The Fleming

At The Fleming Hotel, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated. Reporting directly to the Hotel Manager, the Guest Experience Manager oversees daily operation including but not limited to facilities, equipment and Guest Experience team in The Fleming. He/she will be responsible to ensure highest level of services at all times.


  • Develop all-rounded strategies to engage with guests
  • Manage all staff of the Guest Experience Team to ensure smooth operation
  • Strive for improvement in the quality of services
  • Promote good public relations and handle complaints or concerns of guests
  • Handle all inventories of Guest Experience
  • Attend and participate in meetings on behalf of The Fleming with the partnership restaurant Osteria Marzia
  • Reply to all reviews in online platforms


  • Degree Holder, preferable in hotel management
  • 2 - 3 years front of house management experience
  • Good leadership and organizational skills
  • Excellent command in English (preferably other languages) 

We offer the opportunity to build a lasting career in the most prestigious Boutique Hotel in Hong Kong. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

More job information
  • Birthday leave
  • Dental plan
  • Insurance plan
  • Marriage leave
  • Meal allowance
  • Medical plan
Job Function
  • Wanchai
Employment Term
  • Full-time
  • 2 years - 3 years
Career Level
  • Middle management level
  • Degree