Job ref no.: GEO/CT/0618
TNL Management Limited

Guest Experience Officer - Front Office (5-Day Work Week)

TNL Management Limited

  • 5-day week
  • Birthday leave
  • Compassionate leave
  • Dental plan
  • Discretionary bonus
  • Extra paternity leave
  • Marriage leave
  • Meal allowance
  • Medical plan
  • Year-end bonus
  • Examination leave
  • K + 5 more

Are you the one to be joining our exciting team?


You are expected to:-

  • Provide high-quality customer service to and ensure guest satisfaction;
  • Maintain good relationship with all guests;
  • Assist in front desk daily operations including registration, cashier, email enquiries, phone calls, data updating and travel advice;
  • Ensure the check-in/check-out procedures and services are up to standard;
  • Liaise with various departments to ensure operation smoothness and service excellency.


You are nice to have:-

  • Diploma / Certificate Holder in Hospitality or Tourism Management or related disciplines;
  • Previous experience in hotel industry will be an advantage;
  • Fresh graduates with internship experience are welcome;
  • Customer-focused, energetic, detailed-oriented, pleasant personality with good interpersonal & communication skills and can be a good team player;
  • Good command of spoken Cantonese, English and Mandarin;
  • Knowledge in using Microsoft Office.

Welcome to join us.  Don’t hesitate to click Apply Now if you are interested in this position.


We offer attractive remuneration package and excellent career opportunities to the right candidate. Interested parties please email your full resume with present and expected salary to hr


Only short-listed candidates will be contacted for interview. All information of unsuccessful applicants will be destroyed after completion of recruitment process.

More job information
Job ref no. GEO/CT/0618 (CT3116662-01#0001)
  • N/A
Job Function
  • Yaumatei
Employment Term
  • Permanent
  • Full-time
  • 0 year - 1 year
Career Level
  • Entry level
  • F.5- F.7 or DSE
  • Diploma or equivalent
Require to Travel
  • No travel