Guest Experience Officer - Front Office (Fresh Graduates are Welcome)

It might be you...

Do these hashtags fit your profile? #awesome #proactive #passionate #open-minded #well-organised #customer-oriented #sociable #loverart

Most importantly, do you enjoy working in an ever-changing interdisciplinary environment?

You are expected to...

• Provide high-quality customer service and ensure guest satisfaction;
• Maintain a good relationship with all guests;
• Assist in Front Desk, Workspace and City Terrace daily operations including registration, cashier, email enquiries, phone calls, data updating, travel advice, customer service and F&B service;
• Ensure the check-in/check-out procedures and services are up to standard;
• Liaise with various departments to ensure operation smoothness and service excellency.

If you happen to have...

• Diploma / Certificate Holder in Hospitality or Tourism Management or related disciplines;
• Previous experience in the hotel industry will be an advantage;
• Fresh Graduates with internship experience are welcome;
• Customer-focused, energetic, detailed-oriented, pleasant personality with good interpersonal & communication skills and can be a good team player;
• Good command of spoken Cantonese, English and Mandarin;
• Knowledge in using Microsoft Office & PMS / Opera is preferred.

Don't wait any longer. Take action and see for yourself. Send us your resume if you are interested in this position.

We offer long-term career prospect and a competitive remuneration package to the appointed candidate. Interested parties are invited to send in their applications, quoting the job reference number, stating availability, present and expected salary by email to [our mailbox through CTgoodjobs Apply Now ]

Personal data collected will be used for recruitment purposes only. Applicants not being notified within 8 weeks of applying should consider their applications unsuccessful.

Website: www.TungNamLou.com
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