The Guest Experience Officer supports Operations team in guest experience. This will be achieved through the timely handling and responding guests’ correspondence, maintaining database by category as well as providing administrative support to the team. He/she plays an essential role to ensure that guests’ needs are attended to promptly.
- Handle and respond to day-to-day emails and calls from members and guests in an efficient and timely manner
- Investigate and reply guest’s complaints and ensure all cases are satisfactorily handled
- Maintain database of email enquiries by category
- Report guests’ feedback to the team for service improvement or follow up
- Provide general administrative support to the team
- Assist in other ad hoc duties as assigned
- Degree holder, preferably in Business Administration / Hospitality or equivalent
- Minimum 1 year’s relevant working experience in Hospitality industry and/or similar background
- Good team player with strong interpersonal and communication skills
- Proven ability of multi-tasking
- Attention to details and able to work independently
- Good command of both written and spoken English and Chinese including Mandarin
- Considerable knowledge of guest service principles, practices and attitude
- Strong competency in MS PowerPoint, Word, Excel and with good typing skills of English and Chinese
We offer 5 days work week, competitive salary and attractive fringe benefits to right candidates.If this sounds like the role for you, you are more than welcome to be part of the PizzaExpress family!
Please send us your resume with current and expected monthly salary by clicking the below orange < Apply Now> button.
For more information about our job openings, please visit PizzaExpress Career Website. http://pizzaexpress.com.hk/careers/
The personal data collected will be treated in strict confidence and used for recruitment-related purpose only. Applicants who are not invited for interview within 4 weeks may consider their applications unsuccessful. All personal data of unsuccessful candidates will be destroyed after 6 months.
PizzaExpress (Hong Kong) Limited is an equal opportunities employer.