Job ref no.: CT3113796-01#0334
Harbour Grand Kowloon (Hutchison Hotel Hong Kong Limited)

Guest Relations Manager

Harbour Grand Kowloon
(Hutchison Hotel Hong Kong Limited)

  • Compassionate leave
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Marriage leave
  • Meal allowance
  • Medical plan
  • Transportation allowance
  • K + 3 more

Job Responsibilities:

  • Providing flawless, upscale, professional and high class guest service experiences for guests throughout their stay
  • Ensuring guests especially VIP clients are properly greeted upon their arrival
  • Co-ordinating and managing communication between guests and staff and following up to ensure customer concerns are resolved
  • Assisting Front Office Manager in overseeing guest relations aspect to ensure all standards and operating procedures are complied
  • Liaising with various departments to provide an overall comfortable guest experience
  • Reviewing VIP and hotel loyalty programs and constantly measuring the results in striving for continuous improvement
  • Analyzing customer feedback and providing strategic direction to continuously improve overall rating
  • Responding to guests needs and anticipating their instated ones
  • Establishing friendly relationship with regular hotel clients

Job Requirements:

  • Degree/Diploma holder in Hospitality Management or other related discipline
  • A minimum of 5 years relevant experience in luxurious hotels with 2 years in similar role
  • Proficiency in English and Chinese, knowledge of other language is a plus
  • Customer service drive with outstanding communication and active listening skills
  • Leadership skills along with the ability to motivate the team into high performance
  • Strong sense of responsibility and a professional presentation skill
  • Ability to work flexible hours

Please apply in confidence with your resume and contact telephone number to Human Resources Department, Harbour Grand Kowloon, 20 Tak Fung Street, Whampoa Garden, Hunghom, Kowloon or fax to 2180 4037 or email

We are an equal opportunity employer and welcome applications from all qualified candidates.  The information provided will be treated in strict confidence and used only for consideration of your application for relevant/similar post(s) within Harbour Plaza Hotels & Resorts.  Applicants not hearing from us within 8 weeks from the date of advertisement may consider their applications unsuccessful.  All personal data of unsuccessful applicants will be destroyed after the recruitment exercise when no longer required

More job information
Job ref no. CT3113796-01#0334
  • N/A
Job Function
  • Hunghom
Employment Term
  • Permanent
  • Full-time
  • 5 years - 8 years
Career Level
  • Middle management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
  • Master's degree