Job ref no.: CT3119190-01#0057
The Murray

Guest Relations Manager

The Murray

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Free duty meal
  • Medical plan

Job Duties:

  • Handle all guests complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Report daily occurrence and irregularities to the Director of Front Office & Director of Guest Relations.
  • Ensure that shift briefings are conducted to disseminate guest and hotel related information,discuss outstanding issues, highlight guest special requests, etc. for all agents to take note at the start of the shift.
  • Oversees the punctuality and appearance of all shift Front Office staffs, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.            
  • Ensure guests are receiving the best possible service during check-in and check-out.          
  • Assists in greeting and checking-in VIP and Long Stay guests, ensure all guests are well taken care of during their staying.
  • Spends time in Front Office areas during peak periods to ensure that the area is managed     well by the respective team.                    
  • Maintain service standard and ensure hotel smooth operation during hotel full house situation.
  • Maintains positive guest and colleague interactions with good working relationships.      
  • Resolve discrepant rooms immediately. Co-ordinate with the Credit Manager to review the credit rating of in-house guests to handle high balance.
  • Lead Emergency Response Team to handle hotel emergency case such as fire alarm, bomb threat etc. and report to hotel management.

Job Requirements:

  • Minimum 3 years’ college education or hospitality related qualifications.
  • Minimum 3 years of Front Office working experience in an international hotel environment and one year in Duty Manager Position.
  • Good written and oral English proficiency, possess good interpersonal and guest contact skills, able to lead by example with leadership and motivating abilities, able to communicate well with all levels.

All interested candidates please send your resumes by email to:

Human Resources Department
The Murray, Hong Kong, a Niccolo Hotel
Tel: (852) 3141-8888    

The Murray, Hong Kong, a Niccolo Hotel, is an equal opportunity employer and welcome applications from all qualified candidates. The information provided by applicants will be treated in strict confidence and only be used for recruitment related purpose. Personal data provided by job applicants will be used strictly in accordance with the employers' personal data policies.

If you are not contacted within four weeks of submitting your resume, your application will be retained up to 1 year and be considered for other appropriate positions within this period. The applications will be treated as confidential and such personal data will be used for all purposes relating to your application for employment with us.

Under the Personal Data (Privacy) Ordinance, you have the right to ascertain whether we hold your personal data and, if we do, to obtain a copy of the data and to correct any of the data that is inaccurate. Requests for access to and correction of your personal data should be addressed in writing to Director of Human Resources.

More job information
Job ref no. CT3119190-01#0057
  • N/A
Job Function
  • Central
Employment Term
  • Permanent
  • Full-time
  • 4 years - 5 years
Career Level
  • Middle management level
  • Asso. Deg or High Dip
  • Degree