Guest Relations Officer – Executive Club (賓客關係主任–行政樓層)

At the moment, we are looking for a Guest Relations Officer – Executive Club to join our professional team at Crowne Plaza Hong Kong Kowloon East.

目前，我們正在尋找一位賓客關係主任 - 行政樓層加入我們香港九龍東皇冠假日酒店的專業團隊。

Job Responsibilities工作職責

• Responsible to check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
  負責入住、退房及換房手續，並確保所有資料都按照預訂情況完整輸入酒店電腦系統。
• Registers and rooms all arrivals according to established procedures.
  按照既定工作程序為所有來客登記並安排房間。
• Ensures guest services specified by superiors and guests requests are promptly and courteously met.
  即時及禮貌地完成上級指定對房客服務並滿足客人要求。

Job Requirements工作要求

• 1 year experience in guest / customer service, or an equivalent working experience. 
  具有1年客務款接服務之工作經驗，或與此相關的工作經驗。
• High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
  具有高中或酒店行政管理，酒店管理或相關的專業証書
• Able to speak, read and write English and Putonghua.
  具有講，讀和寫簡單英語及普通話能力。
• Proficient in the use of Front Office OPERA  System and F&B operation experience is an advantage
  能熟悉前堂OPERA電腦系統和擁有餐飲經驗者優先考慮。

In return, we’ll give you a generous financial and benefits package including healthcare support, Mandatory provident fund scheme, dining privileges, hotel discount worldwide and the chance to work with a great team of people.

我們會給予閣下可觀的工資和福利，包括醫療保健，強積金，餐飲優惠，酒店折扣優惠及能加入一隊充滿能量而又正面的專業團隊。

To find out more about us and to apply for this or any other jobs with IHG please contact us at Tel: 6113 7822, via hr@cptko.com or visit www.ihgjobs.hk.

如閣下想獲知更多及職位申請，請致電6113 7822 、透過電郵h r@cptko.com或登錄www.ihgjobs.hk與我們聯絡。