Job ref no.: CT3118690-01#2661

Guest Relations Officer (Serviced Apartment/Hotel)

China Resources Property Management Limited

Duties:

  • Review arrival lists to welcome guests to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Front Office Manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards

Requirements:

  • Diploma or BSc/BA in Hospitality Management is preferred
  • Good command of spoken Cantonese, English and Putonghua, Good at Chinese writing.
  • Customer oriented, good communications skills and out-going personality is advantage
  • Shift duty may required

We will offer attractive compensation package & good prospects to the right candidate Interested parties please send full resume, current and expected salary by clicking Apply Now.

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More job information
Job ref no. CT3118690-01#2661
Salary
  • N/A
Job Function
Industry
Location
  • Wanchai
Employment Term
  • Permanent
  • Full-time
Experience
    N/A
Career Level
  • Non-management level
Education
  • Diploma or equivalent