comScoreTag Job - Guest Relations Officer - The Continental Club, Marco Polo Hongkong Hotel
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Guest Relations Officer - The Continental Club

Job Ref.CT3113008-01#0010
Marco Polo Hongkong Hotel


  • Develop and maintain professionalism to deliver hospitality service for Club Floor guests
  • Build rapport with guests to secure repeated business
  • Perform Check in / out and offer concierge service to guests
  • Provide breakfast and cocktail service to guests
  • Uphold the service standard and cleanliness of the lounge to guarantee guest satisfaction
  • Ensure efficient refill and stock level of Food & Beverage items


  • Tertiary education in Hospitality Management or related disciplines
  • Minimum 2 years work experience in Hotel / Customer Service with at least 1 year experience in Food & Beverage preferably
  • Able to work independently and handle shift duties from 05:00 to 23:15
  • Good command of spoken English and Mandarin
  • Solid knowledge in Opera and computer skills is a definite advantage
  • Candidate with less experience will be considered as Guest Relations Agent

We offer an attractive remuneration package, 6 rest days per month and excellent career opportunities to the right candidate.  Please apply with full resume and present/expected salary to: Director of Human Resources, 4/F, Marco Polo Hongkong Hotel, Harbour City, Kowloon or email to or fax to (852) 2113-0089.

Equal opportunities are extended to all candidates.  Only short-listed candidates will be notified.  Applicants not invited for an interview within 6 weeks should consider their applications unsuccessful.  Personal data provided by job applicants will be used strictly for recruitment and selection.

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  • Competitive pay
  • Dental plan
  • Insurance plan
  • Meal allowance
  • Medical plan
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About Marco Polo Hongkong Hotel

We are located within Harbour City in the heart of the commercial, shopping and entertainment district, Tsim Sha Tsui, Kowloon.  We invite applications for the following position: