Job ref no.: CT3118320-01#0065
Emperor Hotel (HK) Limited

Guest Relations Officer (Non overnight shift)

Emperor Hotel (HK) Limited

  • Birthday leave
  • Compassionate leave
  • Competitive pay
  • Discretionary bonus
  • Education subsidies
  • Free duty meal
  • Insurance plan
  • Marriage leave
  • Medical plan
  • … + 3 more

Job Responsibilities

  • Achieve high level of guest satisfaction in a courteous and friendly manner
  • Prepare all the arrival arrangement and process check-in & out for VIPs
  • Ensure VIPs receive prompt attention and personal recognition throughout the hotel
  • Ensure effective cross-departmental communication in order to handle both guest and operational issues effectively and efficiently
  • Update the guest preference, feedback and comments on to the guest profile section
  • Provide support and assist Front Office operation during peak periods

Job Requirements

  • Holder of Diploma or above in Hospitality or Tourism Management or relevant disciplines
  • Minimum 2 years' related working experience in Front Office department
  • Good in spoken and written English and Chinese, ability to speak other languages are highly preferred
  • Mature, service-oriented, pleasant personality with excellent communication and interpersonal skills
  • Able to work on shifts (Non overnight shift)


We offer attractive competitive salary and benefits package as

  • Starting with 14 days annual leave
  • Birthday leave
  • Marriage leave
  • Compassionate leave
  • Duty meal
  • Discretionary year-end bonus
  • Medical insurance
  • Group Life & Personal Accident insurance
  • Education subsidies

Interested parties, please click "Apply Now' to submit your application.

Personal data collected will be used for recruitment purpose only.

We are an equal opportunity employer & welcome applications from all qualified candidates. The information provided will be treated in strict confidence & be used only for consideration of your application for relevant / similar posts within the Emperor Hotels Group. Applicants not hearing from us within four weeks may consider their applications unsuccessful. We retain the unsuccessful applications for a maximum period of six months.


More job information
Job ref no. CT3118320-01#0065
  • N/A
Job Function
  • Causeway Bay
Employment Term
  • Permanent
  • Full-time
  • 0 year - 2 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree