Job ref no.: 14635_1526362675

Guest Relations Supervisor - Global Workplace Solutions


Job Responsibilities

  • Manage and support Guest Relations Team, includes Guest Relations Associate and Boardroom Attendant;
  • Meet and greet large volumes of clients and visitors. Provide assistance based on their needs, including registration if required;
  • Meet with client for pre-event meeting to coordinate, delegate and supervise Boardroom attendant & Guest Relations Associate to meet the service requirements;
  • Manage monthly catering reports to ensure all details are correct and confirmed with the client;
  • To coordinate any catering, audio visual and equipment requirements requested by the client;
  • Control/manage all food and beverage related costs to meet budget requirements;
  • Ensure meeting rooms are maintained to the established standards;
  • Conduct regular floor walks around the meeting rooms on a regular basis;
  • Handle reservations via E-mail to ensure all emails have been actioned for both Catering and Reservations;
  • Manage function cost recovery to ensure all food and beverage costs incurred for functions are entered daily;
  • Manage future bookings by checking all bookings in Hospitality Suite to ensure they are booked correctly and have the suitable catering;
  • Prepare and complete the function sheet, de-brief sheet, and follow up/feedback form for all large, VIP or complex events; and
  • Coordinate with other regional teams on service delivery to standardize Guest Relations Services.

  • At least 8 years' related working experience with 3 years at managerial level is highly preferable;
  • With previous Function and Events Co-ordination experience or service experience in a corporate or a five star hotel environment;
  • Strong organisational and time management skills;
  • High level of attention to detail;
  • Strong verbal and written communication skills;
  • Excellent personal presentation;
  • Strong delegation skills and able to prioritise accordingly and flexible in handling a variety of tasks;
  • Able to resolve problems as they arise in an appropriate manner;
  • Administrative skills including word, PowerPoint, excel, outlook are desirable.

More job information
Job ref no. 14635_1526362675 (CT3112443-01#0262)
Job Function
  • Central
Employment Term
  • Permanent
  • Full-time
  • 6 years - 20 years or above
Career Level
  • Middle management level
  • Degree