Job ref no.: 3108503-01#0032 (CT3118397-01#0014)
Holiday Inn Express Hong Kong SoHo

Guest Service Agent / Senior Guest Service Agent - Reservations ( 訂 房 部 文 員 / 資 深 訂 房 部 文 員 )

Holiday Inn Express Hong Kong SoHo

  • Additional subsidies
  • Birthday leave
  • Compassionate leave
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Meal allowance
  • Medical plan
  • … + 3 more

Job Responsibilities 

  • Responsible to handle all reservations requests, amendments and cancellations received by various channels like Central Reservations System, online platforms, phone, fax and emails promptly and professionally.
  • Process reservations upon any extensions/ early departures and monitor booking pace by applying selling strategy if necessary.
  • Keep the superior informed of the current and future status in bid to maximize the occupancy rate, average daily room rate and revenue.
  • Prepare the regular reservation sales reports and perform ad hoc assignment as requested

Job Requirements

  • Minimum of 1 year hotel experience in similar capacity. 
  • Diploma or above holder in Hospitality Management or related disciplines.
  • Sound knowledge of Central Reservations System would be an advantage.
  • Solid knowledge of hotel reservations common practice, standards and procedures.
  • Excellent customers–oriented service skills ; Good command of written and spoken Chinese and English.

In return we'll give you a competitive financial, benefits package and hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people.  Most importantly, we'll give you the room to be yourself.


If you want to find out more, visit or email your resume to the hotel directly at
如欲了解更多有關我們的資訊或申請職位,請瀏覽 或電郵至

You can connect online network with us as below:
     Facebook: @ 洲際酒店集團菁英會
     LinkedIn: @ InterContinental Hotels Group

Come and join us and Stay Real!

We are an equal opportunities employer. Personal data collected will be used for recruitment purpose only.

More job information
Job ref no. 3108503-01#0032 (CT3118397-01#0014)
  • N/A
Job Function
  • Sheung Wan
Employment Term
  • Full-time
  • 1 year - 3 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Degree