Job ref no.: 3108503-01#0032 (CT3118397-01#0014)
Holiday Inn Express Hong Kong SoHo

Guest Service Agent / Senior Guest Service Agent - Reservations ( 訂 房 部 文 員 / 資 深 訂 房 部 文 員 )

Holiday Inn Express Hong Kong SoHo

Benefits
  • Additional subsidies
  • Birthday leave
  • Compassionate leave
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Meal allowance
  • Medical plan
  • … + 3 more

Job Responsibilities 

  • Responsible to handle all reservations requests, amendments and cancellations received by various channels like Central Reservations System, online platforms, phone, fax and emails promptly and professionally.
  • Process reservations upon any extensions/ early departures and monitor booking pace by applying selling strategy if necessary.
  • Keep the superior informed of the current and future status in bid to maximize the occupancy rate, average daily room rate and revenue.
  • Prepare the regular reservation sales reports and perform ad hoc assignment as requested

Job Requirements

  • Minimum of 1 year hotel experience in similar capacity. 
  • Diploma or above holder in Hospitality Management or related disciplines.
  • Sound knowledge of Central Reservations System would be an advantage.
  • Solid knowledge of hotel reservations common practice, standards and procedures.
  • Excellent customers–oriented service skills ; Good command of written and spoken Chinese and English.

In return we'll give you a competitive financial, benefits package and hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people.  Most importantly, we'll give you the room to be yourself.

我們為每位成員提供完善福利配套,包括醫療保障及酒店住宿優惠等

If you want to find out more, visit www.ihgjobs.hk or email your resume to the hotel directly at hr@hiesoho.com.
如欲了解更多有關我們的資訊或申請職位,請瀏覽 www.ihgjobs.hk 或電郵至 hr@hiesoho.com

You can connect online network with us as below:
你亦可以透過以下社交媒體連接我們:
     Facebook: @ 洲際酒店集團菁英會
     LinkedIn: @ InterContinental Hotels Group

Come and join us and Stay Real!
加入我們,做始終真實的自己!

We are an equal opportunities employer. Personal data collected will be used for recruitment purpose only.
我們是平等機會僱主。所有收集的個人資料只作招聘用途

More job information
Job ref no. 3108503-01#0032 (CT3118397-01#0014)
Salary
  • N/A
Job Function
Industry
Location
  • Sheung Wan
Employment Term
  • Full-time
Experience
  • 1 year - 3 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent
  • Degree