Posted on 2022-08-08
Eaton HK

Guest Service Agent

Eaton HK


  • Provide check-in and check-out services for guests in a professional manner
  • Provide guests with a quality room orientation
  • Provide quality service to all guests by responding to their requests promptly, efficiently and courteously at all time
  • Maintain accuracy of guest database input
  • Ensure room assignment is in line with guest requests
  • Assist in daily responsibilities, such as Up selling, Data Collection, Guest Preference and Trace Report follow-up
  • Responsible for all incoming calls
  • Confidently operate switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures
  • Answer guests' enquiries and complaints
  • Perform ad hoc duties assigned by the Front Office Manager



  • University graduate in hospitality / hotel management or related disciplines
  • Fluent in written and spoken English, Chinese and Mandarin, other foreign language literacy is a plus 
  • Possessing related working experience in hotel/ guest services is an advantage
  • Good computer skills particularly in the use of MS Office; knowledge of Opera desirable
  • Excellent organizational and communication skills 
  • Able to multitask and work as a team

Interested candidates please send your resume to [via CTgoodjobs Apply Now ] or WhatsApp us on +852 9199 6510

For more information on Eaton HK, please visit

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More job information
  • 5-day week
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Free duty meal
  • Insurance plan
  • Marriage leave
  • Medical plan
Job Function
  • Jordan
Employment Term
  • Full-time
  • 0 year - 3 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree