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Posted on 2022-08-08
Eaton HK

Guest Service Agent

Eaton HK

JOB RESPONSIBILITIES

  • Provide check-in and check-out services for guests in a professional manner
  • Provide guests with a quality room orientation
  • Provide quality service to all guests by responding to their requests promptly, efficiently and courteously at all time
  • Maintain accuracy of guest database input
  • Ensure room assignment is in line with guest requests
  • Assist in daily responsibilities, such as Up selling, Data Collection, Guest Preference and Trace Report follow-up
  • Responsible for all incoming calls
  • Confidently operate switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures
  • Answer guests' enquiries and complaints
  • Perform ad hoc duties assigned by the Front Office Manager

 

KNOWLEDGE & EXPERTISE

  • University graduate in hospitality / hotel management or related disciplines
  • Fluent in written and spoken English, Chinese and Mandarin, other foreign language literacy is a plus 
  • Possessing related working experience in hotel/ guest services is an advantage
  • Good computer skills particularly in the use of MS Office; knowledge of Opera desirable
  • Excellent organizational and communication skills 
  • Able to multitask and work as a team

Interested candidates please send your resume to [via CTgoodjobs Apply Now ] or WhatsApp us on +852 9199 6510

For more information on Eaton HK, please visit www.eatonhongkong.com

(Personal data collected will be treated in strictest confidence and will only be used for recruitment purpose)

More job information
Salary
Benefits
  • 5-day week
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Free duty meal
  • Insurance plan
  • Marriage leave
  • Medical plan
Job Function
Location
  • Jordan
Industry
Employment Term
  • Full-time
Experience
  • 0 year - 3 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree