Job ref no.: CT3119074-01#0017
Holiday Inn Express Hong Kong Mongkok

Guest Service Manager

Holiday Inn Express Hong Kong Mongkok

  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Marriage leave
  • Meal allowance
  • Medical plan
  • … + 2 more

Guest Service Manager

This position is to manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.
• Analyses and approves discounts and rebates
• Analyses the rate variance report to ensure room revenue control
• Ensure front line staff complies with FIT marketing techniques an maximize sales
• Works with Front Office Manager and Human Resources on manpower planning and management needs
• Works with Front Office Manager and Director of Finance in the preparation and management of the Department’s budget
• Checks billing instructions and monitors guest credit
• Promotes inter-hotel sales and in-house facilities
• Supports and assists Front Office personnel and all departments at peak periods
• Supervises and direct Reception and Guest Services personnel
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff
• Must be fully conversant with emergency evacuation and fire procedures and ensuring all uniformed staffs are aware of these procedures
• Provides input for Front Office meetings
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
• Responds to guest needs and resolves related problems
• Ensure VIPs and priority club guests receive special attention
• Assists in greeting, rooming, and sending off VIP guests
• Reports directly to and communicates with the FOM on all pertinent matters affecting guest service and hotel operations
• Provides functional assistance and direction to all departments
• Cooperates, coordinates and communicates with hotel departments as required
• Inspects front of house and back of house regularly for cleanliness
• Promotes inter-hotel sales and in-house facilities
• Take action with Property Management Systems (PMS) in emergency situation
• Fully conversant with all hotel emergency procedures
• Support to execute all activities that relate to responsible business, such as Green Engage
• Follow hotel safety and security policy and standard

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
• 3 years experiences in front office / guest services or related discipline including supervisory experience, or any equivalent combination of education and experience
• Good  communication  and  customer service skills
• Proficient  in spoken Cantonese, Putonghua and English
• Cheerful, pleasant and supportive personality

In return, we’ll give you a competitive salary and benefits package, hotel discounts worldwide and opportunities to learn new skills and grow your career. You’ll join a great team that makes work fun, so you will feel motivated to come to work every day. Most importantly, we’ll give you Room To Be Yourself.
And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,000 hotels in over 100 countries around the world.
So why not work somewhere that gives you the freedom to be yourself? Email your full resume with current and expected salary and date of availability to hotel direct  hr. or by clicking “Apply Now’’ to get in touch and tell us how you could bring your passion and your individual skills to IHG.
You can connect online network with us as below:

Facebook: @洲際酒店集團菁英會
LinkedIn:   @ InterContinental Hotels Group

Come and join us and Stay Real!
We are an equal opportunity employer. Personal data collected will be treated in strictly confidential and only for recruitment purpose.

More job information
Job ref no. CT3119074-01#0017
  • N/A
Job Function
  • Yaumatei
  • Mongkok
Employment Term
  • Full-time
  • 3 years - 5 years
Career Level
  • Middle management level
  • Asso. Deg or High Dip
  • Degree