Job ref no.: CT3119892-01#0036
Novotel Citygate Hong Kong

Guest Service Manager

Novotel Citygate Hong Kong

  • Additional subsidies
  • Compassionate leave
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Flexible working hours
  • Insurance plan
  • Medical plan
  • Special / extra leave
  • Year-end bonus
  • K + 4 more

What are we looking for?

  • Reports directly to and communicates with the Front Office Manager on the operation of front desk, guest service, including but not limited to check in/out logistics, guest enquiries, greeting & servicing hotel guests particulars in VIP guest, ensure the quality of hotel services standard.
  • To work with internal and external parties to ensure high quality of services is delivered.
  • To assist the Hotel Guests/ Members Loyalty Programme.
  • Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.

Specific Requirements:

  • Degree in Hospitality Management or related discipline.
  • Minimum 4 years relevant experience, with 2 years at supervisory level.
  • Good interpersonal and communication skills.
  • Passionate, independent, proactive, service-oriented and attentive to detail.
  • Excellent command of spoken and written English, Mandarin and Chinese.
  • To assist the Hotel Guest Loyalty Programme.

We offer attractive remuneration including early/ late transportation allowance, training opportunities and career prospects to right candidates. Interested parties, please forward your full resume with current and expected salary to :


Director of Talent & Culture

Novotel Citygate Hong Kong
51 Man Tung Road, Tung Chung, Hong Kong
or by e-mail: [via CTgoodjobs Apply Now ]
or fax: 3602-8893
or visit our hotel’s website:

(All information received will be kept in strict confidence and collected for recruitment purpose only)
A worldwide leader in Hotels, Tourism and Services

More job information
Job ref no. CT3119892-01#0036
  • N/A
Job Function
  • Tung Chung
Employment Term
  • Permanent
  • Full-time
  • 1 year - 4 years
Career Level
  • Middle management level
  • Degree