Job ref no.: CT3114388-01#7799

Guest Service Officer 售 後 服 務 員

Pictureworks (Hong Kong)Limited

Job Description

  • Provide outstanding Guest service and assist with all Guest needs in a variety of Guest Relations roles, be it online or onsite.
  • Follow processes and procedures to exceed Guest expectations and to deliver high quality of Guest Service.
  • Designated as a first responder for Guest Issues and responds and offers appropriate service recovery
  • Maintain a strong understanding of the operations and products and engage Guest in the various services and products components and monitor impacts to the Guest experience.
  • Act as the communication hub for the operations, handing escalations and resolving Guest concerns. Communicate extensively and partners within and across lines of operations to achieve Guest Service efficiency and ensure smooth day-to-day operations.

Job Requirements

  • At least 1 year of working experience in Guest Services industry, F&B or merchandise
  • Demonstrated operational Guest Service experience and skills
  • Demonstrated partnering or good interpersonal skills
  • Adaptability and willingness to develop themselves and others
  • Demonstrated strong verbal and written communication skills (English, Pu Tong Hua and Cantonese), as well as telephone etiquette skills
  • Demonstrated ability to manage conflict resolution, strong problem solving and decision making skills
  • Strong knowledge of Microsoft Office; Outlook, Word, Excel and PowerPoint
  • Able to work on holidays and weekends
  • Able to work independently and to make sound decisions

For interested applicants, please email your resume by clicking Apply Now


  • 提供後勤顧客服務,專注售後服務
  • 利用電郵、電話回覆所有客戶(包括外籍客戶)發送的郵件及相關投訴
  • 負責顧客購買之後的服務,如產品,系統,投訴等


  • 大專以上學歷,有相關客戶服務經驗
  • 英文書面優秀,可以直接和外國客戶郵件溝通
  • 良好的團隊合作精神,樂觀開朗,熱情大方
  • 高度認同公司的企業文化,具備良好的溝通能力和服務意識,能承受工作壓力


  • 一年10天年假
  • 餐飲與交通津貼
  • 銀行假期
  • 有出國培訓及旅遊機會

有意求職者,請按Apply Now申請

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More job information
Job ref no. CT3114388-01#7799
  • N/A
Job Function
Employment Term
  • Full-time
  • 1 year - 6 years
Career Level
  • Non-management level
  • Degree