Job ref no.: CT3116128-01#5757

Guest Service Officer / Customer Service Officer

Faithful Search

Benefits
  • 5-day week
  • Discretionary bonus

Job Description

  • Handle and resolve customer complaints / requires by phone or email
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • keep records of customer interactions and transactions
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process

Job Requirement

  • Certificate or Diploma in Hospitality or Tourism Management, or related discipline is preferred
  • Experience in hotel or customer service industry will be an advantage
  • To handle and follow up incoming phone calls by guests’ requests, complaints and inquiries
  • Fluent in English, Cantonese and Putonghua
  • Service-oriented, pleasant personality with good communication skills

Interested parties please email your full resume in Word format with current and expected salary, and date of availability by clicking Apply Now

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More job information
Job ref no. CT3116128-01#5757
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip