Job ref no.: CT3112661-01#0240
InterContinental Grand Stanford Hong Kong

Guest Service Specialist - Italian Restaurant

InterContinental Grand Stanford Hong Kong

  • Compassionate leave
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Free duty meal
  • Insurance plan
  • Marriage leave
  • Medical plan
  • K + 2 more

What’s your passion?

Whether you’re into singing, snow boarding or soap operas, we’re interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do to their hobbies.

We’re looking for exceptional individuals to join our friendly and professional team at InterContinental Grand Stanford Hong Kong. You’ll be a positive, self-assured person with a really approachable manner.

LINK to explore a world of opportunities now


Job Description

  • Handle restaurant reservations and enquires;
  • Greet and seat guests upon their arrival in a professional manner;
  • Provide quality service to guests and exceed their expectations;
  • Follow up with guest to ensure a great meal experience;
  • Liaise with team to facilitate restaurant marketing & promotion campaign;
  • Work closely with both service and kitchen team;
  • Assist in restaurant duties to ensure a smooth day-to-day operations;
  • To keep the IHG services standard and it’s standard of both personal and food hygiene and appearance.


Job Requirement

  • Secondary school graduate or above;
  • 3 years related working experience in hospitality/ service industry;
  • An outgoing and friendly attitude and a high aptitude for quality guest service;
  • Excellent telephone & customer service skills;
  • Able to meet strict timeline and perform multiple tasks with minimum supervision;
  • Strong communication, presentation and interpersonal skills with good command of spoken and written English;
  • Knowledgeable in Italian cuisine and wine are highly preferable;
  • Basic knowledge in food hygiene is recommended;
  • Candidates with less experience will be considered as Guest Service Agent.


We’ll offer the right candidate an attractive compensation package, on-going professional development and a culture of service excellence.

To apply for the above job, please send your resume to Human Resources Department at or Whatsapp us on 6973 7137.



More job information
Job ref no. CT3112661-01#0240
  • N/A
Job Function
  • Tsimshatsui East
Employment Term
  • Full-time
  • 3 years - 5 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent