Job ref no.: CTFOGSS20042018
Hilton Garden Inn Hong Kong Mongkok

Guest Service Supervisor / Assistant Guest Service Supervisor

Hilton Garden Inn Hong Kong Mongkok

  • Birthday leave
  • Compassionate leave
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Extra maternity leave
  • Insurance plan
  • Meal allowance
  • Medical plan
  • Transportation allowance
  • K + 4 more


  • Provide quality services and handle guests’ enquiries and complaints
  • Handle emergencies and other challenges that may occur during the assigned shift
  • Acts as Duty Manager for monitoring and providing assistant for Front Office operation
  • Acts as a coach and provide training to team members
  • Responsible for on-day room sales and night audit management
  • Carry out room inspection for VIP guests
  • Ensure the cross departmental communication  
  • Shift duty is required


  • Degree holder in Hospitality Management or relevant discipline
  • 4-5 years relevant experiences
  • Mature, detail-minded, strong communication and interpersonal skills
  • Good proficiency in written and spoken in English and Chinese. Putonghua and Japanese knowledge would be an advantage
  • Candidate with less experience will be considered as Assistant Guest Service Supervisor

We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.

Interested parties please apply with full resume, present and expected salary to Human Resources Department by email at [via CTgoodjobs Apply Now ]. / Fax:2205 1112/ Whatapps:5236 6957

More job information
Job ref no. CTFOGSS20042018 (CT3113723-01#0032)
  • N/A
Job Function
  • Mongkok
Employment Term
  • Permanent
  • Full-time
  • 4 years - 5 years
Career Level
  • Middle management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree