Job ref no.: FO/GSS/20220804
Hilton Garden Inn Hong Kong Mongkok

Guest Service Supervisor / Assistant Guest Service Supervisor

Hilton Garden Inn Hong Kong Mongkok

We are Hilton! We are Hospitality!

Responsibilities

  • Be an ambassador of HGI Brighthearted Services to deliver full set front desk service to hotel guests;
  • Acts as shift in-charge to monitor and provide assistance for Front Office operation
  • Handle guests’ enquiries, complaints and carry out room inspection for VIP guests
  • Manage emergent incidents during the assigned shift, ensure all cases are probably handled and reported;
  • Acts as a coach to provide training to team members to maintain excellent guest service;
  • Responsible for on-day room sales and night audit management

Requirements

  • Degree holder in Hospitality Management or relevant discipline with about 4 years relevant experiences;
  • Mature, detail-minded, strong communication and management skills;
  • Proficiency in written and spoken English and Chinese. Knowledge of Putonghua would be an advantage

Hilton is an equal opportunity employer.  Interested parties please apply with career detail, present and expected salary to Human Resources Department through Apply Now

More job information
Job ref no. FO/GSS/20220804
Salary
Benefits
  • Birthday leave
  • Compassionate leave
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Free duty meal
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Transportation allowance
Job Function
Location
  • Mongkok
Industry
Employment Term
  • Full-time
Experience
  • 4 years - 5 years
Career Level
  • Middle management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree