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Posted on 2021-10-19
the Arca

Guest Service Supervisor / Guest Service Agent

the Arca

Job Responsibilities:

  • Responsible for all daily front office activities
  • Provide check-in and check-out services for guests in a professional manner
  • Provide guests with a quality room orientation
  • Provide quality service to all guests by responding to their requests promptly, efficiently, and courteously at all time
  • Maintain accuracy of guest database input
  • Ensure Room assignment is in line with guest requests
  • Assist daily responsibilities, such as Up selling, Data Collection, Guest Preference and Trace Report follow up
  • Perform ad hoc duties assigned by the Front Office Manager

Job Requirements:

  • Higher Diploma or above in Hospitality or relevant discipline
  • Fresh graduates are welcomed to apply
  • Knowledge in PMS & MS Office
  • Fluent in both written and spoken in English and Chinese and Mandarin, other foreign language literacy is a plus
  • Proactive, detail-minded and a team player
  • Mature, pleasant, detail-minded, customer oriented with excellent interpersonal skill
  • Immediately available is highly preferred

We offer career opportunities and excellent remuneration package to the right candidate. Please email your full resume with current and expected salary to Human Resources Department or on Whatapp 5976 5391.

Yulan Group Limited is an equal opportunity employer. Applicants not invited for interview within six weeks may consider their applications unsuccessful. All information will be used solely for recruitment purpose and will be destroyed when the recruitment process is finished.

More job information
Salary
Job Function
Industry
Location
  • Wong Chuk Hang
Employment Term
  • Permanent
  • Full-time
Experience
  • 0 year - 3 years
Career Level
  • Middle management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
Benefits
  • 5-day week
  • Birthday leave
  • Compassionate leave
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Free duty meal
  • Marriage leave
  • Medical plan
  • Social / Recreation & Sports Facilities
  • … + 5 more